Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Integrate Chatway live chat & helpdesk with Squarespace to provide real-time customer support, improve engagement, and boost conversions.
Squarespace is a website builder and e-commerce platform that enables businesses to create professional websites. With its intuitive drag-and-drop interface, customizable templates, and built-in marketing tools, Squarespace makes it easy for entrepreneurs, creatives, and businesses to establish a strong online presence.
Integrating Chatway live chat into your Squarespace website enhances your ability to engage with visitors in real time, providing immediate support and a more interactive user experience. By offering instant responses to customer inquiries, Chatway live chat helps businesses resolve issues efficiently, improve customer satisfaction, and foster stronger relationships. The ability to address concerns quickly can also lead to increased conversions, as visitors are more likely to make a purchase when they receive prompt and helpful assistance.
Chatway live chat comes equipped with advanced features designed to streamline communication and improve support efficiency. Canned responses enable quick replies to frequently asked questions, while live visitor tracking provides real-time insights into user behavior. Multi-agent support and team collaboration tools allow businesses to manage customer interactions more effectively, ensuring no inquiry goes unanswered.
Additionally, Chatway’s live translation feature breaks language barriers, making it easier to support a diverse customer base. Whether you run an online store, a service-based business, or a portfolio website, these features help create a smooth and professional customer experience.
Chatway’s user-friendly interface allows you to segment and label customer conversations, access chat history, and gain insights into support activities, helping identify common concerns, refine response strategies, and enhance customer retention. Its integration with Squarespace ensures seamless live chat functionality without affecting website performance, keeping interactions fast and reliable.
Adding Chatway to your Squarespace website enhances customer support, creates a competitive advantage, and enables businesses to stand out with timely, personalized assistance, leading to higher engagement, improved brand perception, and increased sales.
Integrating this live chat app on Squarespace offers multiple benefits:
Manage unlimited customer interactions across multiple Squarespace sites effortlessly. Chatway’s live chat allows you to engage with visitors without barriers, ensuring your business remains accessible and responsive. This leads to improved customer satisfaction, higher retention rates, and a seamless user experience across all your platforms.
You can monitor real-time visitor activity on your Squarespace site, see where users are coming from, and how they engage with your site. This allows you to reach out to them proactively, offer personalized support, and increase conversions.
You can monitor real-time visitor activity on your Squarespace site, see where users are coming from, and how they engage with your site. This allows you to reach out to them proactively, offer personalized support, and increase conversions.
With Chatway’s mobile apps, you can stay connected with your customers anytime, anywhere . Whether you're managing operations remotely or on the go, you can respond to inquiries, provide support, and monitor conversations directly from your smartphone. This ensures fast and effective customer service at all times.
Get real-time email and push notifications. This way, you’ll never miss a message, which ensures quick responses, reduces wait times, and prevents lost sales due to delayed communication
Speed up customer interactions with pre-written responses for frequently asked questions. Display FAQs directly on your chat widget, allowing customers to find answers instantly—even when live agents aren’t available. This improves response times, enhances user experience, and reduces support workload.
Chatway’s multilingual support and real-time translation expands your global reach. You can communicate seamlessly with customers in different languages, offering personalized service and increasing accessibility for international shoppers. You can also remove language barriers and enhance customer engagement worldwide.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
