Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Live Chat App for Shoptet. Improve Your Customer Support with Chatway.
Shoptet is a leading eCommerce platform tailored for businesses in Central Europe, particularly in the Czech Republic and Slovakia. It provides merchants with the tools to build and manage online stores efficiently, including customizable templates, secure payment processing, integrated shipping solutions, and marketing features.
Chatway is the perfect live chat solution for Shoptet users, enabling them to engage with customers in real time. Whether responding to product inquiries or assisting customers during checkout, Chatway ensures seamless communication with features like canned responses, multilingual support, and team collaboration tools. Also, Chatway includes other features such as social media chat buttons, email integration and push notifications designed to simplify customer support, making it easier to provide prompt and high-quality service.
With a free forever plan and cost-effective paid option Chatway live chat is accessible to businesses of all sizes. Available on both iOS and Android, it allows you to manage customer interactions on the go, reducing cart abandonment, increasing conversions, and maintaining top-tier support at all times.
Integrating this helpdesk and live chat app for Shoptet provides numerous benefits:
Engage with unlimited customer inquiries across multiple stores, ensuring your business remains accessible and responsive. Chatway live chat allows you to handle a high volume of customer interactions without restrictions, leading to improved customer satisfaction, higher retention rates, and a seamless shopping experience across all your platforms.
Improve customer service efficiency by assigning roles such as admin or support agent to your team members. Utilize internal notes to share important customer details among team members and set follow-up reminders to ensure timely responses. These collaboration tools streamline workflows, improve response times, and create a well-organized support system for your business.
Stay connected with your customers anytime and anywhere with Chatway’s mobile applications. Whether you’re on the go or managing operations remotely, you can respond to inquiries, provide support, and monitor conversations from your smartphone. This ensures that customers receive swift and effective support, no matter where you are.
Never miss a customer inquiry with instant email and push notifications. Chatway alerts you as soon as a new message arrives, helping you minimize response delays. By staying proactive, you can prevent lost sales due to unanswered queries and create a more satisfying customer experience.
Streamline customer support with pre-written responses for frequently asked questions, ensuring fast, professional, and consistent replies. Additionally, you can display FAQs directly on your chat widget, enabling customers to find answers instantly, even when live agents are unavailable. This not only enhances customer experience but also reduces response time and support workload.
Expand your business globally by breaking language barriers. Chatway’s live chat includes multilingual support and real-time translation, allowing you to communicate seamlessly with customers in different languages. This feature enhances customer experience by offering personalized service and increasing accessibility for international shoppers.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
