Shoptet Integration

Live Chat App for Shoptet. Improve Your Customer Support with Chatway.

Chatway Live Chat for Shoptet

Shoptet is a leading eCommerce platform tailored for businesses in Central Europe, particularly in the Czech Republic and Slovakia. It provides merchants with the tools to build and manage online stores efficiently, including customizable templates, secure payment processing, integrated shipping solutions, and marketing features.

Chatway is the perfect live chat solution for Shoptet users, enabling them to engage with customers in real time. Whether responding to product inquiries or assisting customers during checkout, Chatway ensures seamless communication with features like canned responses, multilingual support, and team collaboration tools. Also, Chatway includes other features such as social media chat buttons, email integration and push notifications designed to simplify customer support, making it easier to provide prompt and high-quality service.

With a free forever plan and cost-effective paid option Chatway live chat is accessible to businesses of all sizes. Available on both iOS and Android, it allows you to manage customer interactions on the go, reducing cart abandonment, increasing conversions, and maintaining top-tier support at all times.

Why Choose Chatway for Shoptet?

Integrating this helpdesk and live chat app for Shoptet provides numerous benefits:

Unlimited Conversations and Websites

Engage with unlimited customer inquiries across multiple stores, ensuring your business remains accessible and responsive. Chatway live chat allows you to handle a high volume of customer interactions without restrictions, leading to improved customer satisfaction, higher retention rates, and a seamless shopping experience across all your platforms.

Team Collaboration

Improve customer service efficiency by assigning roles such as admin or support agent to your team members. Utilize internal notes to share important customer details among team members and set follow-up reminders to ensure timely responses. These collaboration tools streamline workflows, improve response times, and create a well-organized support system for your business.

iOS and Android Mobile Apps

Stay connected with your customers anytime and anywhere with Chatway’s mobile applications. Whether you’re on the go or managing operations remotely, you can respond to inquiries, provide support, and monitor conversations from your smartphone. This ensures that customers receive swift and effective support, no matter where you are.

Get Real-Time Notifications

Never miss a customer inquiry with instant email and push notifications. Chatway alerts you as soon as a new message arrives, helping you minimize response delays. By staying proactive, you can prevent lost sales due to unanswered queries and create a more satisfying customer experience.

Canned Responses & FAQs

Streamline customer support with pre-written responses for frequently asked questions, ensuring fast, professional, and consistent replies. Additionally, you can display FAQs directly on your chat widget, enabling customers to find answers instantly, even when live agents are unavailable. This not only enhances customer experience but also reduces response time and support workload.

Multilingual Support & Live Translation

Expand your business globally by breaking language barriers. Chatway’s live chat includes multilingual support and real-time translation, allowing you to communicate seamlessly with customers in different languages. This feature enhances customer experience by offering personalized service and increasing accessibility for international shoppers.

How to install?

Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.

See Installation Guide

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

A Fully Customizable Live Chat Widget

Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions.

Customize Your Widget

Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.

Chat Greeting

Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.

Pre-Chat Form

Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.

Multiple Languages

Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.

Agent Profiles

Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.

Notification Settings

Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.