Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Integrate Chatway live chat & helpdesk for Shopify to respond to queries in real-time, boost conversions, and enhance customer service.
Shopify is a leading e-commerce platform that enables you to easily set up and manage your online store. With its user-friendly interface, customizable themes, and a comprehensive set of tools for managing products and payments, Shopify streamlines store operations while enhancing the overall customer experience.
Integrating Chatway live chat into your Shopify store elevates your customer service experience by combining live chat & helpdesk functionalities. This live chat app for Shopify allows real-time customer engagement, offering immediate support and quick issue resolution. By improving your customer support, you increase satisfaction and drive higher conversion rates.
Chatway live chat & helpdesk comes equipped with advanced features like canned responses, multi-agent support, team collaboration tools, and live translation, ensuring seamless and efficient communication with your customers. These tools help you manage customer interactions better, respond more quickly, handle inquiries efficiently, and keep your customers more engaged.
Harness the power of Shopify data for smarter, faster customer support and more personalized interactions.
Easily access and share data—including product links, collections, and coupon codes—directly from your Chatway live chat dashboard. This streamlines workflows, allowing you to efficiently provide relevant product information to customers without switching between platforms.
Gain instant access to visitor-specific Shopify data within the info panel. View order history, including the total number of orders and their combined value, as well as cart details such as item listings and total value—all from the convenience of your dashboard.
Chatway simplifies customer management by syncing live chat data directly to your Shopify customer tab, ensuring smooth follow-ups and excellent customer service.
Chatway can automatically identify logged-in visitors and send visitor data, such as email, to the agent dashboard, even if the visitor doesn't fill out the contact form.
Integrating this helpdesk & live chat app for Shopify offers multiple benefits.
Engage in unlimited conversations with visitors and provide exceptional customer support by adding Chatway live chat and helpdesk widgets to all your websites without limitations.
Improve team efficiency by inviting multiple agents to your Chatway live chat & helpdesk account, assign specific roles to streamline workflows, utilize private notes for internal collaboration, and set reminders for follow-ups.
Offer customer service on the go with our native mobile apps for iOS and Android. Easily manage conversations, respond to messages, and provide exceptional services anytime, anywhere.
Stay informed and responsive with real-time push and email notifications for incoming messages. Never miss an opportunity to engage with your visitors and provide timely support.
Create and use pre-written responses to quickly address frequently asked questions, saving time and ensuring consistent brand communication.
Communicate effectively with customers worldwide using multilingual chat support and real-time translation, ensuring smooth interactions across different languages and enhancing global customer satisfaction.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
