Shopify Integration

Integrate Chatway live chat & helpdesk for Shopify to respond to queries in real-time, boost conversions, and enhance customer service.

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Chatway Live Chat for Shopify

Shopify is a leading e-commerce platform that enables you to easily set up and manage your online store. With its user-friendly interface, customizable themes, and a comprehensive set of tools for managing products and payments, Shopify streamlines store operations while enhancing the overall customer experience.

Integrating Chatway live chat into your Shopify store elevates your customer service experience by combining live chat & helpdesk functionalities. This live chat app for Shopify allows real-time customer engagement, offering immediate support and quick issue resolution. By improving your customer support, you increase satisfaction and drive higher conversion rates.

Chatway live chat & helpdesk comes equipped with advanced features like canned responses, multi-agent support, team collaboration tools, and live translation, ensuring seamless and efficient communication with your customers. These tools help you manage customer interactions better, respond more quickly, handle inquiries efficiently, and keep your customers more engaged.

Deep Integration with Shopify Data

Harness the power of Shopify data for smarter, faster customer support and more personalized interactions.

Shopify Data Access on Agent's Dashboard

Easily access and share data-including product links, collections, and coupon codes-directly from your Chatway live chat dashboard. This streamlines workflows, allowing you to efficiently provide relevant product information to customers without switching between platforms.

Visitor's Data Visibility

Gain instant access to visitor-specific Shopify data within the info panel. View order history, including the total number of orders and their combined value, as well as cart details such as item listings and total value-all from the convenience of your dashboard.

Customer Data Sync

Chatway simplifies customer management by syncing live chat data directly to your Shopify customer tab, ensuring smooth follow-ups and excellent customer service.

Identify logged-in Shopify users in Chatway

Identify logged-in users and send data to the dashboard

Chatway can automatically identify logged-in visitors and send visitor data, such as email, to the agent dashboard, even if the visitor doesn't fill out the contact form.

Why Choose Chatway for Shopify?

Integrating this helpdesk & live chat app for Shopify offers multiple benefits.

Unlimited Conversations and Websites

Engage in unlimited conversations with visitors and provide exceptional customer support by adding Chatway live chat and helpdesk widgets to all your websites without limitations.

Team Collaboration

Improve team efficiency by inviting multiple agents to your Chatway live chat & helpdesk account, assign specific roles to streamline workflows, utilize private notes for internal collaboration, and set reminders for follow-ups.

iOS and Android Mobile Apps

Offer customer service on the go with our native mobile apps for iOS and Android. Easily manage conversations, respond to messages, and provide exceptional services anytime, anywhere.

Get Real-Time Notifications

Stay informed and responsive with real-time push and email notifications for incoming messages. Never miss an opportunity to engage with your visitors and provide timely support.

Canned Responses & FAQs

Create and use pre-written responses to quickly address frequently asked questions, saving time and ensuring consistent brand communication.

Multilingual Support & Live Translation

Communicate effectively with customers worldwide using multilingual chat support and real-time translation, ensuring smooth interactions across different languages and enhancing global customer satisfaction.

How to install?

Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.

See Installation Guide

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

A Fully Customizable Live Chat Widget

Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions.

Customize Your Widget

Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.

Chat Greeting

Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.

Pre-Chat Form

Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.

Multiple Languages

Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.

Agent Profiles

Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.

Notification Settings

Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.