Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Add Chatway live chat & helpdesk to your Shift4Shop store to deliver real-time support, increase conversions, and provide exceptional customer service.
Running a successful online store is about more than just offering great products — it's about delivering exceptional customer service that makes shoppers feel valued and supported at every step. With Chatway live chat, Shift4Shop users can unlock the power of real-time conversations, helping them build trust, resolve customer concerns instantly, and increase sales effortlessly. Chatway isn’t just a live chat tool; it’s a complete customer engagement solution designed to create memorable shopping experiences.
Shift4Shop gives businesses everything they need to build and manage an online store, but what happens when customers have questions right before making a purchase? Without immediate support, many shoppers might abandon their carts. Chatway live chat bridges that gap by giving you a direct way to engage with visitors when it matters most. Whether customers are browsing, hesitating at checkout, or seeking product information, Chatway live chat allows you to step in at the perfect moment to offer help and boost conversions.
Chatway offers features that elevate your customer service experience. Manage unlimited conversations across multiple stores with ease. Real-time visitor tracking allows you to monitor what shoppers are doing on your site and reach out proactively. Additionally, collaboration tools such as private notes, and follow-up reminders ensure your entire support team stays in sync and delivers consistent service.
Staying responsive has never been easier with Chatway’s mobile apps for iOS and Android. You can chat with customers anytime, anywhere, and receive instant push and email notifications to ensure no message goes unanswered. To handle repetitive questions quickly, Chatway lets you create canned responses and embed FAQs right inside the chat widget. And if you serve a global customer base, multilingual chat support and automatic translations help you communicate smoothly with shoppers from all over the world.
At the end of the day, Chatway helps Shift4Shop store owners deliver the kind of fast, personalized support that turns casual browsers into loyal customers. Whether answering product questions, assisting with checkout issues, or resolving shipping inquiries, Chatway makes sure you’re always there for your customers — building relationships that drive sales and repeat business.
Integrating this live chat app on Shift4Shop offers numerous benefits:
With Chatway live chat, you can handle unlimited customer conversations across all your stores without any restrictions. No matter how many customers you have or how many stores you manage, Chatway ensures you're always connected. The result? Happier customers, improved retention, and a seamless experience that keeps visitors engaged and coming back for more.
Understanding your customers in real time is key to providing proactive service. Chatway gives you full visibility into how visitors are interacting with your store— from the pages they’re browsing to where they came from. Armed with this information, you can reach out at the right moment, offer tailored assistance, and guide potential buyers through their journey.
Customer service is a team effort, and Chatway makes collaboration easy and efficient. Assign roles to team members, share customer insights through private notes, and set follow-up reminders to ensure no inquiry falls through the cracks. With these collaboration tools, your support team can work together effortlessly, resolve issues faster, and maintain a well-organized system that benefits both the business and its customers.
Your team doesn’t have to be tied to a desk to deliver top-notch support. With Chatway’s mobile apps for iOS and Android, you can stay responsive on the go — whether you're traveling, managing multiple tasks, or working remotely.
Instant push and email notifications ensure you never miss a message, helping you reply quickly, reduce wait times, and avoid losing sales due to delayed communication.
Chatway also helps lighten your team's workload with canned responses and embedded FAQs that instantly address common questions. Even when live agents are offline, customers can get the answers they need.
With multilingual chat support and real-time translation, you can engage a global audience without language barriers. This makes Chatway the perfect solution for Shift4Shop businesses looking to deliver fast, personalized support to customers around the world.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
