Email Integration

Chatway integrates easily with your email inbox, helping you turn every customer message into a real support opportunity. View past conversations, contact details, and engagement history directly in your chat dashboard. Respond faster, route emails to the right agents, and follow up with context without switching between tools.

No Credit Card Required

Unified Inbox

Chatway simplifies email management by organizing incoming messages. You can assign conversations to specific agents, add internal notes, and use tags to keep your inbox organized.

Engagement History

Chatway creates a complete communication timeline for each contact, allowing your team to access all previous email and chat interactions in a single, unified thread.

Instant Notification

Chatway keeps your support team updated with instant notifications for email conversations. With Chatway’s mobile apps for iOS and Android, your team can manage emails anytime and anywhere.

Key Features

Multiple Inboxes & Widgets

Manage multiple websites, channels or brands effortlessly. Create separate inboxes and widgets with unique settings all from one Chatway account. This setup helps teams stay focused and maintain clarity across multiple support operations.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Email Notifications for Unread Chats

Get email alerts for unread chats to ensure you never miss an important message, even when you're offline or not logged into your dashboard.

Invite Multiple Agents

Easily invite multiple agents and assign role-based access levels to manage your support team. Chatway lets you scale efficiently while maintaining security and privacy for each team member.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Reach customers wherever they are, any time of the day

Give your customers full access to instant communication, whenever and
wherever they are.

Mobile Apps

Resolve queries and manage conversations even on the go.

See Live Visitors

Chatway shows who's browsing, their location, and pages viewed for real-time engagement.

Native Notifications

Integrations

Multiple Inboxes & Widgets

File Sharing

Share documents and images to provide better context during live chat conversations.

Easy Installation

Add a live chat widget to your website in just a few minutes. No technical experience required.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman

Founder, Bridge Online Academy

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen

Founder, WDT Tool

Deliver Faster, More Contextual Support with Email Integration

By unifying email conversations alongside live chat, your support team can see past interactions and respond with confidence.

Team Collaboration on Email Threads

Chatway makes it easy for multiple agents to work together on the same email conversation. Teammates can leave internal notes, mention colleagues, and take over threads without breaking the flow. Everything happens inside the conversation, keeping communication smooth and preventing confusion caused by forwarding or scattered inboxes.

Dedicated Inbox for Email Conversations

If your team handles a high volume of email support, you can create a separate inbox specifically for email conversations. This creates a focused space where agents can manage email-only inquiries without mixing them with chat conversations.

Forward Emails from Any Provider

You can forward emails from Gmail, Outlook, Yahoo, iCloud, or any existing email provider to your @chatwaymail.com address. All forwarded emails automatically appear in your Chatway inbox, letting you manage every customer interaction from one unified platform.

Compose New Email Conversations from the Dashboard

Your team can start new email conversations directly from the Chatway dashboard, just like composing a new message in an email client. This makes it easy to reach out to customers proactively, follow up on pending issues, or send important updates without leaving Chatway.