Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Integrate Chatway live chat & helpdesk for Ecwid to respond to queries in real-time, boost conversions, and enhance customer service.
Ecwid is an easy-to-use eCommerce platform that enables businesses to create online stores quickly. It supports multi-channel selling across websites, social media platforms like Instagram, and marketplaces such as Amazon. Ecwid integrates with existing websites or offers its instant site feature for standalone stores. It includes multilingual support, mobile management apps, and tools for handling inventory, orders, and marketing, making it suitable for businesses looking to scale globally.
Chatway is an excellent helpdesk and live chat app designed to elevate customer service and engagement for businesses using Ecwid. As a live chat app for Ecwid, Chatway offers a variety of features that allow you to interact with customers in real-time. Key capabilities include canned responses for faster replies, multilingual support for global reach, and team collaboration to streamline customer service operations across multiple channels.
Integrating Chatway live chat with Ecwid enhances your ability to offer live customer support across various platforms, including social media. This helps reduce cart abandonment, provide timely assistance during product inquiries or checkout, and boost overall conversion rates. Additionally, with its customizable interface and seamless integration into Ecwid's eCommerce ecosystem, Chatway ensures businesses can offer efficient, personalized support to meet their customers' needs.
Integrating this helpdesk and live chat app for Ecwid provides numerous benefits.
Chatway live chat for Ecwid allows you to engage in unlimited customer conversations across multiple storefronts, ensuring your business remains available to customers on any platform. This helps maintain high accessibility and responsiveness, boosting customer satisfaction and retention.
Chatway improves team efficiency by allowing you to assign specific roles, such as admin or member, to agents. With features like internal notes and reminders for follow-ups, you can streamline workflows, ensuring faster response times and better collaboration, ultimately enhancing overall productivity.
Stay connected with customers no matter where you are. Chatway’s mobile apps enable you to manage conversations on the go, ensuring you never miss an opportunity to provide quick and efficient support, which can lead to higher customer satisfaction and loyalty.
Real-time notifications ensure you respond promptly to customer inquiries. By staying on top of interactions, you minimize wait times, increasing customer satisfaction and preventing potential sales losses due to delayed responses.
Speed up your customer service by using pre-written responses for common questions. This not only saves time but also ensures consistent and accurate communication, which is key to maintaining a professional and reliable brand image.
With multilingual support and live translation, Chatway live chat enables you to communicate effectively with a global audience. This opens up opportunities for international growth and enhances customer experience by providing personalized support in their preferred language, making your business more accessible globally.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
