Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Integrate Chatway live chat & helpdesk for Drupal to respond to queries in real-time, boost conversions, and enhance customer service.
Drupal is a content management system (CMS) that allows users to build highly customizable and scalable websites. Known for its robust security features, modular architecture, and extensive community support, Drupal is a preferred choice for enterprise-level websites, government portals, and e-commerce platforms. With its advanced customization capabilities, Drupal enables users to create dynamic and responsive websites tailored to their specific needs.
Integrating Chatway live chat with Drupal enhances the overall user experience by enabling real-time communication between website owners and visitors. This seamless integration allows businesses to offer instant customer support, improve engagement, and address visitor inquiries efficiently. Whether visitors need help navigating the site, have product-related questions, or require technical support, Chatway live chat ensures they receive immediate, personalized assistance, reducing response times and enhancing satisfaction.
The Chatway live chat widget is fully customizable, ensuring it aligns perfectly with the website’s design and branding. Site owners can adjust the widget’s appearance, automate responses, and track interactions to optimize customer service. By providing instant support, businesses can proactively resolve concerns, increase trust, and encourage visitors to take action—whether making a purchase, signing up for a service, or exploring more content.
Beyond customer support, Chatway’s live chat solution serves as a great conversion tool. By addressing visitor concerns at critical moments—such as during the checkout process or while exploring product pages—businesses can reduce cart abandonment rates, boost lead generation, and enhance user retention.
For businesses looking to optimize their Drupal websites, integrating Chatway live chat is vital. It not only improves customer satisfaction but also helps businesses gain valuable insights into visitor behavior. Chat transcripts and analytics provide a deeper understanding of customer needs, enabling businesses to refine their strategies, personalize offerings, and drive long-term growth.
When combined with Drupal’s content management capabilities, Chatway live chat transforms websites into dynamic, user-friendly platforms that prioritize engagement, efficiency, and customer satisfaction.
Integrating this live chat app on Drupal offers multiple benefits:
Chatway live chat lets you manage unlimited customer conversations across multiple Drupal sites effortlessly. This means you’re always available to assist visitors, enhancing their experience, increasing engagement, and improving customer retention.
Stay informed about visitors with live tracking. See how visitors navigate your site, spot opportunities to engage, and step in when needed to provide personalized support and boost conversions.
Improve teamwork with features like role-based access, private notes, and chat assignments. Keep track of conversations with follow-up reminders, ensuring smooth and efficient customer support.
Never miss a customer inquiry with Chatway’s mobile apps for iOS and Android. Respond to messages, monitor conversations, and provide instant assistance whether you’re working remotely or on the go.
Receive real-time push and email notifications for incoming messages, ensuring no customer request goes unnoticed. Faster responses lead to happier customers and better service.
Speed up replies with ready-made responses for common questions. Add an FAQ section to your chat widget so visitors can find answers instantly, even when no live agent is available.
Break language barriers with Chatway’s live translation and multilingual chat features. Engage with international users in their preferred language to create a more personalized experience.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather key details upfront like name, email, phone number, or more in any other format like date, dropdown, long text, or numbers. You can also add a consent checkbox. This helps your agents hit the ground running, resolve queries faster, and capture leads for better personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
