Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Integrate Chatway live chat & helpdesk for BigCommerce to respond to queries in real-time, boost conversions, and enhance customer service.
BigCommerce is a robust eCommerce platform that empowers businesses to create, manage, and scale online stores efficiently. It offers advanced features like multi-storefront capabilities, and built-in SEO tools, and supports both B2C and B2B operations. It combines the flexibility of open-source platforms with the security and ease of SaaS, making it ideal for businesses of all sizes. BigCommerce provides seamless integrations, and powerful marketing tools, and supports omni-channel selling, enabling businesses to grow globally with features like multi-currency and localized checkout.
Chatway is a versatile helpdesk and live chat app designed to enhance customer service and engagement. As a live chat app for BigCommerce, Chatway enables businesses, from small to large-scale operations, to manage real-time customer interactions across multiple stores. With features like multi-platform support, multilingual capabilities, and team collaboration tools, Chatway is ideal for businesses aiming to expand globally while offering personalized and efficient customer support.
Integrating Chatway live chat with BigCommerce helps reduce cart abandonment by providing immediate assistance during key moments, such as product inquiries or checkout, ultimately improving customer satisfaction and boosting conversion rates. This seamless integration ensures that businesses of all sizes can deliver excellent customer service at every touchpoint.
Integrating this helpdesk and live chat app for BigCommerce provides numerous benefits.
With Chatway live chat for BigCommerce, you can manage unlimited customer conversations across multiple storefronts. Whether providing customer support or responding to inquiries, there’s no limit to how many websites you can integrate, ensuring your business remains accessible and responsive across all platforms.
Improve team efficiency by inviting multiple support agents to your Chatway account. With BigCommerce integration, you can assign roles like admin or member, use private notes for internal communication, and set reminders for follow-ups, streamlining workflows and boosting productivity.
Stay connected on the go with Chatway’s native iOS and Android apps. Whether in the office or away, you can manage customer conversations, respond quickly, and deliver efficient support anytime, anywhere.
Stay on top of customer interactions with real-time push and email notifications. You’ll be alerted instantly when new messages arrive, ensuring you never miss an opportunity to engage and offer timely assistance.
Speed up response times and maintain consistent communication by using pre-written replies for common queries. This feature ensures you deliver efficient, standardized customer service while saving time.
Expand globally with Chatway’s multilingual support and live translation features. Communicate effortlessly with international customers and deliver excellent service in their preferred language, enhancing your global presence.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
