Quickly respond to customer and visitor inquiries via live chat
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Categorize and label conversations using specific criteria for personalized support
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Create a library of common answers and use them to reply in seconds
Integrate Chatway live chat & helpdesk for Big Cartel to respond to queries in real-time, boost conversions, and enhance customer service.
Big Cartel is an easy-to-use eCommerce platform tailored for artists and small businesses to sell online. It offers customizable storefronts, SEO-optimized templates, and mobile apps for managing sales. With no listing fees and support for PayPal and Stripe, it's a cost-effective solution for independent sellers. Big Cartel has a free plan and two paid tiers that offer more product listings and advanced features like shipping tools and custom domains. Ideal for creators, it simplifies the process of running an online store.
Chatway is an ideal helpdesk and live chat app designed to enhance customer service and engagement for Big Cartel users. As a live chat app for Big Cartel, Chatway enables real-time customer interactions, ensuring you provide timely support during crucial moments like product inquiries or checkout. Features like canned responses, multilingual support, and team collaboration ensure that customer inquiries are handled efficiently and professionally.
Chatway’s integration with Big Cartel, which offers a free forever plan for independent creators, along with a cost-effective paid plan that fits perfectly for small businesses. Available on mobile apps for iOS and Android, Chatway allows you to manage customer conversations on the go, helping to reduce abandoned carts and boost conversions, all while maintaining excellent customer support.
Integrating this helpdesk and live chat app for Big Cartel provides numerous benefits:
The Chatway live chat app for Big Cartel enables you to engage in unlimited customer conversations across multiple websites, ensuring your store remains accessible and responsive. This feature boosts customer satisfaction, retention, and engagement across all platforms by maintaining consistent communication.
With Chatway live chat, you can enhance team collaboration by assigning roles like admin or member to support agents. Internal notes and follow-up reminders streamline workflows, allowing faster response times and improving overall team efficiency and customer support.
Chatway’s mobile apps let you manage customer interactions on the go, ensuring you're always connected. This leads to faster, more effective support, enhancing customer satisfaction and loyalty.
Real-time email and push notifications ensure you provide consistent customer support. This minimizes wait times, enhancing the customer experience and reducing the risk of lost sales due to delayed responses.
Save time and maintain consistent communication by using pre-written responses for common queries. This ensures quick, professional replies and upholds your brand’s reliability.
The Chatway live chat app for Big Cartel offers multilingual support and live translation, allowing you to connect with a global audience. This enhances the customer experience by offering personalized service in multiple languages, helping your business expand internationally.
Follow these simple steps to install and get started quickly with our platform. You'll be up and running in no time, ready to explore all its features.
See Installation Guide
Give your customers full access to instant communication, whenever and
wherever they are
Share documents and images to provide better context during live chat conversations
Resolve queries and manage conversations even on the go
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway improves communication by providing a fully customizable
widget for smooth, easy live chat interactions
Chatway gives you complete control over the look and feel of your chat window, allowing you to craft a personalized chat experience. Adjust colors, logos, icons, and even the widget position to seamlessly blend with your website and brand.
Set the tone for a conversation with a personalized welcome message or greeting on your live chat widget. Encourage visitors to initiate chat, display team availability, include a call to action message, or simply say hello.
Use a pre-chat form to gather relevant information upfront like name, email, or phone number, so your agents can hit the ground running and resolve queries faster. Capture lead information for improved personalization.
Reach customers across the globe with a personalized touch. Translate your chat greetings into over 30+ languages including Hebrew, Arabic, & Mandarin. Ensure seamless communication no matter where your audience is.
Add a human touch by showing visitors the person they're chatting with. Customize the picture and name of your agent profiles to create a more personal connection, add credibility, and boost trust for your business.
Customize your notifications frequency and channels to match your workload and preferences, keeping you informed without drowning in unnecessary alerts. Tailor sound, and visual notifications to suit your team's workflow.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
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