In this guide, we’ll show you the steps of installing the Chatway app on your Ecwid Store.
Chatway is a powerful messaging app you can use in your business to communicate with your customers. It allows businesses to manage communications from multiple channels—live chat, email, and social media—within a single dashboard. Key features include customizable chat widgets, multilingual support, Android and IOS apps for on-the-go service, and team collaboration tools. Chatway also offers insights through analytics and supports canned responses for quicker interactions, making it ideal for improving customer satisfaction and streamlining communication efforts across various platforms.
Step 1: Start by opening your Ecwid store and installing the Chatway app from the Ecwid app market.
From your Ecwid dashboard, please click Apps and type in Chatway in the Search apps box.
Step 2: You will see the Chatway app in the search results. Click on it and click on the Install buttons to add it to your site:
Step 3: After you click “Install”, you will be directed to a three-step setup process where you need to fill in the information asked and customize your widget. We also have dedicated guides regarding Customizing the Chatway widget and Inviting the Agents so you can check them as well.
Note: If the Email you are using is already linked to an existing Chatway account then after clicking “Next 1/3” button, you can click on “Log in to existing account” and sign in using your password.
Once its done, you will start seeing your Chatway inbox and the Chatway widget on the frontend of your website right away.
Don’t forget to check our entire Chatway knowledge base to make the most out of the product.
If you need any assistance with configuring this, please don’t hesitate to reach out to our support team!