Keeping your chats organized and easy to manage is simple with Chatway’s multiple inboxes. You can create unique inboxes for different widgets and integrations, such as Email and Facebook Messenger, ensuring every conversation is routed to the right place. Plus, you can assign specific agents to designated inboxes so each team member handles only the chats that matter to them. In this guide, we’ll walk you through how to set up and use multiple inboxes in Chatway for a more efficient and streamlined workflow.
Let’s start!
Step 1: Start by opening your Chatway dashboard and clicking on the settings icon on top of your Chatway profile picture in the bottom left corner.
Step 2: Click Multiple Inboxes.
Step 3: Click Create New Inbox.
Step 4: Fill in the fields and don’t forget to click Save changes.
- Enter Inbox Name – Give your inbox a clear and recognizable name, such as Support, Sales, or the name of your website.
- Assign Agents – Select which agents should have access to this inbox. Only the assigned agents will be able to view and respond to messages here.
- Assign Widgets – Choose the widgets you want to connect to this inbox so chats from those widgets are directed to the right place. This is helpful to filter only chats coming from specific domains or website pages. Please note that targeting a widget to a specific website or page URL is done separately in the Widget Settings page.
- Choose Integrations (Optional) – You can select an integration to show only messages from that channel. For example, show only messages that are sent from your Facebook Page.
Step 5: That’s it! Once your inbox is created, all new messages from the assigned widgets and integrations will appear in that inbox. You can also set your default inbox by clicking Default inbox settings.
Please check our knowledge-based articles here to make the most of the Chatway app!