Chatway, our popular live messaging app, is designed to provide seamless communication between customer support agents and customers. One of the best ways to improve the speed and efficiency of your customer service is by using keyboard shortcuts.
With these shortcuts, you can quickly navigate through conversations, insert canned responses, and mark the conversation as resolved—all without ever touching your mouse.
Here’s a guide on where to find the keyboard shortcuts in Chatway.
Step 1: Go to your Chatway dashboard and click the settings (wheel) icon at the bottom left.
Step 2: Under Settings, click Keyboard Shortcuts.
Step 3: You will see the keyboard shortcuts you can use.
Below is the list of available keyboard shortcuts in Chatway.
For Windows
Conversation shortcuts
Resolve/Unresolve = Ctrl+Alt+R
Open Canned responses = #
Add Note = Ctrl+Alt+N
Star mark = Ctrl+Alt+S
Next conversation = Ctrl+Alt+⬇️
Previous conversation = Ctrl+Alt+⬆️
Add reminder = Ctrl+Alt+Z
Assign = Ctrl+Alt+A
Send reply and resolve = Ctrl+Enter+Send
Reply = Enter
General actions
Open keyboard shortcut = Ctrl+Alt+K
Search = Ctrl+Alt+F
Go to conversations = Ctrl+Alt+C
For Mac
Conversation shortcut
Resolve/Unresolve = Command+Option+R
Open Canned responses = #
Add Note = Command+Option+N
Star mark = Command+Option+S
Next conversation = Command+Option+⬇️
Previous conversation = Command+Option+⬆️
Add reminder = Command+Option+Z
Assign = Command+Option+A
Send reply and resolve = Command+Enter
Send Reply = Enter
General actions
Open keyboard shortcut = Command+Option+K
Search = Command+Option+F
Go to conversations = Command+Option+C