In this guide, we’ll show you how to send survey after conversation ends in Chatway. To use this feature, you need to have a Pro plan. You can test this feature too, during the free trial.
Chatway is a live chat application designed to enhance real-time communication between you and your customers. By integrating a customizable chat widget into your website, Chatway enables immediate assistance, fostering improved customer satisfaction and engagement.
You can also access and manage chats on the go with Chatway’s mobile applications for iOS and Android devices. Please check our easy visual guides here: https://chatway.app/help/mobile-apps
Let’s start!
Step 1: Open your Chatway dashboard and click on the settings icon on top of your Chatway profile picture in the bottom left corner.
Step 2: It will open the Widget Settings, click Add under Send Survey After Conversation Ends.
Step 3: A modal will open where you will see the settings to enable and customize the survey.
To enable the survey, click on the toggle beside Send survey after the conversation ends.
Step 4: Under that, you can configure how you would like to receive the feedback. There are four options that you can choose from:
Star Review – If you use this option, a star rating will come after the conversation ends where the person can rate the conversation from 1 to 5 stars.
Number Review – If you use this option, a number rating will come after the conversation ends where the person can rate the conversation from 1 to 5.
Text Review – If you use this option, a text rating will come after the conversation ends where the person can select the answers.
You can define those answers as well under the Automated response textbox.
Emoji Review – If you use this option, an emoji rating will come after the conversation ends where the person can rate the conversation by selecting the emoji.
You can define those emojis and the text associated with them under the Automated response textbox.
Step 5: After that, you can configure the Survey Question and the Automated response which shows up after the person leaves the review.
That’s it! Once everything is configured, save and publish the changes, and now when you click Resolve & End Conversation, the customer will see the survey.
And once the customer provides the rating, you will see it in your Chatway Dashboard in the inbox.
Please note – The email notification will be sent for the ratings if you don’t see it in the dashboard
To read more such guides, please don’t forget to check our entire Chatway knowledge base to make the most out of it.