In this guide, we’ll show you how you can end a conversation in Chatway.
With the option to end conversation, it brings structure, efficiency, and clarity to the customer support process. Not only does it benefit agents by improving workflow and queue management, but it also enhances customer satisfaction by signaling resolution and reducing wait times.
Let’s start!
Step 1: Open the conversation and click the icon next to the Resolve button.
Step 2: You will see the Resolve & end conversation button.
Step 3: Clicking the button will end the conversation and will also mark it as Resolved.
Step 4: Below is how it looks like to your visitor. They can open a new conversation by clicking the Start a new chat button.
Step 5: When the same user starts a new chat, the past conversations will show on the right-side panel of the conversation.
That’s it! Please don’t forget to check our entire Chatway knowledge base to make the most out of the Chatway app.