Please follow the steps below on how to customize your Chatway widget.
You can choose a widget color, default state, widget size, and widget icon.
Step 1: First, log in to your Chatway account and click on your profile picture located on the bottom left.
Step 2: Click “Settings“.
Step 3: Click “Widget Design“.
Step 4: The first option is the Widget Color. You can also see the Live Preview on the bottom right of what it looks like.
Step 5: On “Default State“, you can choose from two options with the first one being “Click to open” that means the site visitor needs to click the widget first to see the live chat popup. “Opened by default” means the live chat popup will open on page load and site visitors can type directly their concerns.
Step 6: By default, “Preview Text Bubble” is enabled. It is a call to action that displays when the live chat pop-up is in a closed state. You can turn it off or edit the call to action text “Need help?”.
Step 7: There is also an option to change the widget size. You can choose from Small to XXL or set a custom size.
Step 8: The last part is the option where you can change the widget icon. You can choose from the 4 pre-built icons or you can also upload your own icon.
Step 9: Finally, don’t forget to hit the “Save” button when all is set to save the changes.
Below is how it looks like after saving your settings depending on your customizations.
