In this guide, we’ll show you how to allow customers to access their WooCommerce order details and shopping cart information directly from your Chatway live chat widget.
Please note the feature is available in the paid plans only!
Giving customers quick access to their order and cart information directly within the chat makes it easier for them to find the details they need without navigating through multiple pages or contacting your support team. Whether they want to check their order information or see what’s currently in their cart, they can get the relevant details right from the live chat widget. This creates a faster and more convenient experience while also helping reduce unnecessary support requests.
Let’s start!
Step 1: Open your Chatway dashboard and click on the settings icon on top of your Chatway profile picture at the bottom left corner.
Step 2: It will open the Widget Settings, scroll down until you find Order Tracking & Cart Data.
Step 3: Next, click the pencil icon to edit the settings, e.g. where to display the relevant order tracking and cart data buttons.
Step 4: At the top, you will see three display settings, which are Hide, New Tab and Home Screen. Let’s cover them briefly below:
Hide – If you select this tab, the “Track your order” option will not be visible in your Chatway modal at all.
New Tab – If this tab is active, you will see a new tab named “Track your order” and when you click on that option, you will see it in a new tab:
Home Screen – If this tab is active, you will see the “Track your order” option in the same Chatway modal window where your visitors would initiate a chat:
Step 5: You can see in the preview on the right on how your widget would look like. Hit Save and then Publish for the changes to take effect on your website.
Now, depending on your settings, your customers can track their orders with details such as date, status and more directly from your Chatway widget, as you can see in the example below.
This allows them to quickly access their order status and get updates without needing to visit another page or contact your support team.
Your visitors can also send a query for more information about a product in their cart, making it easier to get quick answers about specific items without leaving the chat. This helps customers make more informed decisions and creates a smoother shopping experience directly within the live chat widget.
That’s it!
That’s it! Please don’t forget to check our entire Chatway knowledge base to make the most out of the Chatway app.