Recently, several new Chatway features were launched, particularly for Shopify. In this guide, we’ll explore one of these features: how to view Shopify visitor data directly within Chatway. With this new functionality, you can easily access details about the products users have in their cart or have previously purchased. This allows you to better understand customer preferences and gain valuable context for addressing their queries right from the start.
Little about Chatway: Chatway is a powerful messaging app you can use in your business to communicate with your customers. It allows businesses to manage communications from multiple channels—live chat, email, and social media—within a single dashboard. Key features include customizable chat widgets, multilingual support, Android and IOS apps for on-the-go service, and team collaboration tools. Chatway also offers insights through analytics and supports canned responses for quicker interactions, making it ideal for improving customer satisfaction and streamlining communication efforts across various platforms.
With that being said, let’s dive in!
Once your customer starts the chat, in the right sidebar, you will see two product-related information:
1. Shopify Orders Data
Once you open the Orders dropdown by clicking the arrow icon, you will see the customer’s Order insights.
Under the order insights, at the very first glance, you will see the total number of orders, the total amount spent, product image and the information about the order like Order id, date of purchase, order amount, and the order status. If there are multiple orders, you can use the search to quickly check the order and share the information if asked.
But that’s not it, once you click the Details dropdown, you will see more information about the order like tracking, purchased product’s name, amount, quantity, subtotal, shipping cost, tax, total price, and the billing address.
You can also click Copy to copy the information and paste it in the chat to share it with the customer if required.
2. Shopify Cart Data
Once you open the Cart dropdown by clicking the arrow icon, you will see the customer’s Cart insights.
Under the Cart Insights, you will see the total items present in the cart, the total amount of all cart items, and the information about the product(s) in the cart which are product image, ID, amount, and quantity.
You can also click Copy to copy the information and paste it in the chat to share it with the customer if required.
That’s it! This feature will allow you to provide fast and effective support to all the product related queries you receive from your customers and enhance the customer support experience.
There are other exiting features for Chatway-Shopify users like Customer identity verification for Shopify in Chatway, Syncing the Chatway customer data to Shopify, and How to share data from your Shopify store with visitors directly from Chatway which you can check as well. 😃