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chatway logo Chatway vs
Help Scout chatway logo

Improve customer engagement and streamline your support operations using Chatway live chat a Help Scout alternative

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Why choose Chatway over Help Scout?

Chatway, a Help Scout alternative, lets you provide quick responses for your customers' questions and gives your support team a shared inbox so that no messages are left unanswered.

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Free Plan

Access essential live chat features for free.

Shared Inbox

Access a central workspace for your team members to manage all customer messages and inquiries collaboratively.

Reporting Dashboard

Gain insights into your support operations and enhance the customer experience with data-driven decisions.

Platform Integration

Integrate live chat to your work platforms.( Facebook Messenger, WordPress, Wix, Shopify etc)

Multiple Agent Access

Easily invite and assign roles and permissions to multiple support agents.

Pre-chat Form

Collect vital information from visitors with a form before starting the chat.

Mobile Applications

Work without restrictions with live chat mobile apps on iOS and Android devices

Chat Widget Customization

Customize the live chat widget to reflect your brand's image.

Increase Conversions With Chatway Live Chat, An Alternative To Help Scout

Chatway, a Help Scout alternative, allows you to engage potential customers with real-time answers ultimately reducing cart abandonment and boosting conversion rates.

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Central Inbox for All Channels

Access and respond to customer messages from multiple sources, like websites, Facebook Messenger, Email, Shopify, and more, through a single interface. This helps promote teamwork and efficient customer inquiry handling.

Easy Setup

Chatway is easy to set up and use, freeing up your entire team to focus on the crucial work of enhancing customer relationships and improving customer engagement.

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Simplified Integration

Integrate Chatway live chat without hassle to your favorite tools, such as Shopify, Wix, WordPress, and Facebook Messenger.

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Smooth and easy. Simple interface and a good way to engage with potential customers.

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Matias Yabar-Davila

Founder, Coach Social

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway a Help Scout alternative?

Yes, Chatway is a great Help Scout alternative that can be used for free. Please check the comparison table above for more information.