Definition
Trigger conditions are predefined rules or criteria that, when met by a website visitor’s behavior or attributes, automatically initiate a specific action within the live chat system. These actions often include displaying a Proactive Messaging pop-up, routing a chat, or activating a Chatbot Workflow.
Why It Matters
Trigger conditions are fundamental to proactive and intelligent customer engagement. They allow businesses to deliver highly relevant and timely assistance, preventing potential issues or guiding visitors towards conversions. By automating responses or outreach based on specific behaviors (e.g., time on page, pages visited, Exit Intent), businesses can significantly improve User Experience (UX), boost Conversion Rate, and optimize agent resources by engaging visitors precisely when they need help or are most receptive to a message.
Real-Life Use Cases
A live chat system activates a proactive message based on trigger conditions such as a visitor spending more than 2 minutes on the pricing page, or Browse more than 5 product pages. These conditions ensure targeted and timely engagement.
FAQ Section
Trigger conditions are specific rules or criteria that automate actions (like Proactive Messaging) in your live chat system based on visitor behavior or attributes.
They enable targeted, timely engagement, guiding visitors, preventing issues, and boosting Conversion Rate by reaching users when they are most receptive to assistance.
Yes, Chatway allows you to set up various Custom Trigger conditions based on visitor actions, page visits, and time spent.
Examples include time spent on a page, specific URLs visited (Page Targeting), Exit Intent, or the number of times a visitor has returned to your site.