Definition
An offline form is a contact form displayed by the live chat widget when agents are unavailable (outside business hours or all agents are busy), allowing visitors to leave a message.
Why It Matters
Chatway’s offline form ensures that you never miss a lead or customer inquiry, even when your agents are offline. It captures essential contact information and messages, which can then be followed up on via email or ticket.
Real-Life Use Cases
When a customer visits a website outside of business hours, the live chat widget displays an offline form asking for their name, email, and message. This ensures that even when agents are unavailable, potential leads or support requests are captured for follow-up.
FAQs
A live chat offline message is a customizable message or form displayed when your agents are unavailable, allowing visitors to leave a message or their contact details.
You can capture leads when offline by displaying an offline form that collects visitor names, email addresses, and their messages, which you can then follow up on later.
Yes, Chatway allows you to customize the offline form fields and messages to gather the information most relevant for your business.
Yes, offline forms are a standard and crucial feature in most live chat software, including Chatway, to ensure no leads are missed when agents are unavailable.