Definition
Notification preferences allow users (agents or customers) to customize how and when they receive alerts about new messages, incoming chats, or other system events.
Why It Matters
Chatway’s notification preferences ensure that agents are alerted to new chats in a way that suits their workflow, while customers can receive updates via browser notifications, improving responsiveness and user experience.
Real-Life Use Cases
A live chat agent customizes their notification preferences to receive an audible ping for new chats but only visual pop-ups for new messages in an ongoing conversation. This allows them to stay focused while still being immediately alerted to critical interactions.
FAQs
In Chatway, agents can customize their notification preferences to choose how they receive alerts for new chats (e.g., sound, desktop notification, browser pop-up).
They are important because they allow agents to stay focused while still being immediately alerted to new chats, ensuring quick response times and efficient multitasking.
Yes, most reputable live chat software, including Chatway, offers customizable notification preferences for agents.