Live Chat Terms Starting with K
Glossary of Live Chat Terms Beginning with the Letter K: Understand Essential Support Terminology.
K
Knowledge Base
A knowledge base is a self-service hub that enables customers to find answers fast, reducing ticket volume and improving the overall support experience.
Knowledge Base Integration
Knowledge Base Integration in live chat connects your support tool with a knowledge base so agents and chatbots can instantly access and share help articles.
KPI (Key Performance Indicator)
KPI (Key Performance Indicator) in live chat refers to measurable metrics like response time, resolution rate, and customer satisfaction that help assess support team performance.