Live Chat Terms Starting with I
Glossary of Live Chat Terms Beginning with the Letter I: Understand Essential Support Terminology.
I
Inbound Chat Request
An inbound chat request is a live chat conversation initiated by a website visitor or customer, signaling their need for assistance or information.
Instant Messaging
Instant messaging is real-time text communication online. In live chat, it lets customers and agents exchange messages instantly on your website, enabling fast support and quick issue resolution.
IP Blocking
IP blocking in live chat allows you to restrict access from specific IP addresses, helping prevent spam, abuse, or unwanted interactions.