Live Chat Terms Starting with E
Glossary of Live Chat Terms Beginning with the Letter E: Understand Essential Support Terminology.
E
E-commerce Chat Support
E-commerce chat support refers to the use of live chat specifically to assist online shoppers with their queries and resolve issues related to e-commerce transactions.
Email Capture (in Chat)
Email capture in chat is the process of collecting a visitor's email address during a live chat conversation, often for lead generation, follow-up communication, or to send chat transcripts.
Event Tracking
Event tracking is the process of monitoring and recording specific user actions or "events" on a website, such as clicks, form submissions, video plays, or live chat initiations.
Exit Intent
Exit intent is a technology that detects when a website visitor is about to leave your site and triggers a targeted message or pop-up.