Definition
A delay trigger in live chat refers to a condition that activates a specific action (e.g., displaying a proactive message) after a visitor has spent a certain amount of time on a page or your website.
Why It Matters
Chatway’s delay triggers allow for timely and relevant proactive outreach. For example, if a visitor spends 60 seconds on a product page, a delay trigger can prompt a message offering assistance, potentially preventing abandonment and driving conversions.
Real-Life Use Cases
A delay trigger is set to pop up a chat invitation saying, “Having trouble finding what you need?” after a visitor has been on the FAQ page for 45 seconds. On a high-value product page, a delay trigger might offer proactive support after 30 seconds, catching hesitant buyers before they leave.
FAQs
In Chatway, you can set up a delay trigger by defining the amount of time a visitor needs to spend on a page or your site before showing the widget or a welcome message.
Yes, proactive chat often uses time delays as a trigger to engage visitors who seem to be Browse or hesitating on a particular page.
Delay triggers allow you to offer help at relevant moments, prevent visitors from getting stuck, and re-engage them before they leave your site, improving their experience and conversion potential.
Many live chat solutions, including Chatway, provide delay trigger functionality, making proactive engagement accessible for businesses of all sizes.