Quickly respond to customer and visitor inquiries via live chat
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
A Call-to-Action (CTA) is a prompt on a website or in a message that encourages users to take a specific desired action.
Canned responses are predefined messages that agents can quickly insert into a chat conversation to answer common questions.
A chat transcript is a complete, written record of a live chat conversation between a customer and a support agent or chatbot.
A chat widget is the small, interactive icon or window embedded on a website that allows visitors to initiate a live chat conversation with a support agent or chatbot.
Chatbots are digital assistants that automate customer interactions and provide instant responses. They’re ideal for handling simple, repetitive queries and improving response times without overloading your support team.
Conversational AI goes beyond basic automation by enabling intelligent, human-like conversations. It understands intent, learns from interactions, and adapts responses in real time to deliver smarter support at scale.
Conversion rate is the percentage of website visitors who complete a desired action (a "conversion"), such as making a purchase, filling out a form, or initiating a chat.
Country targeting in live chat allows you to display or customize the chat widget and its messages based on the geographical location of your website visitors.
CRM (Customer Relationship Management) integration connects your live chat system with your CRM software for data exchange between customer interactions in chat and their corresponding CRM records.
Custom chat widget branding refers to the ability to personalize the appearance of your live chat widget to match your company's brand identity.
A custom trigger is a specific condition or event that, when met, automatically initiates an action within the live chat system.
Customer Effort Score tells you how easy it was for users to get help, because low-friction support keeps customers coming back.
Customer Satisfaction (CSAT) gives businesses a direct line into how customers feel about individual experiences.
Customer tags are labels or keywords assigned to chat conversations or customer profiles to categorize them based on specific attributes, interests, or issues.
