Quickly respond to customer and visitor inquiries via live chat
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Agent routing is a live chat feature that automatically directs incoming chat requests to the most appropriate or available support agent based on predefined rules.
An AI Copilot in live chat is an artificial intelligence assistant that works alongside human agents, providing real-time suggestions to help agents handle inquiries more efficiently.
An AI Support Agent (often referred to as an AI chatbot or virtual assistant) is a fully automated virtual assistant powered by artificial intelligence, designed to handle customer inquiries, provide information, and resolve common issues without human intervention.
An API (Application Programming Interface) is a set of rules, protocols, and tools that allows different software applications to communicate and exchange data.
Asynchronous messaging in the context of live chat allows customers and agents to communicate over an extended period without requiring both parties to be online or actively participating simultaneously.
Auto assignment is a feature that automatically assigns incoming chat requests to available agents based on predefined rules.
Automated chat replies are predefined messages or responses that are sent automatically to users based on specific triggers or keywords.
Automation rules are a set of conditions and actions configured within a live chat system that automate various processes.
Average Resolution Time tracks how long it takes to fully resolve a customer’s issue from start to finish. It’s a critical measure of operational efficiency.
