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chatway logo Chatway vs
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Boost customer satisfaction and streamline operations with Chatway, the Engati alternative

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Why choose Chatway over Engati?

Chatway keeps your team on the same page. Share notes, assign tasks, and solve customer problems together – all within a powerful Engati alternative.

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Free Plan

Access live chat features at no cost.

Chat Transfer

Seamlessly transfer chats between agents to reduce customer wait times.

Pre-Chat Form

Collect your visitor's details, such as their email address, name, and phone number, before the chat session commences.

File Sharing

Share files, such as images or documents, with customers for better support.

Private Notes

Collaborate with team members through private notes within the chat interface, enabling the exchange of insights and information about the customer's issue discreetly.

Unlimited Agent Seats

Invite multiple agents to provide support to customers and visitors.

Mobile Applications

Offer support to customers on-the-go with mobile apps(iOS and Android)

Boost Satisfaction With This Engati Alternative

Tired of juggling multiple live chat platforms for customer support? Chatway is the powerful alternative to Engati that simplifies your workflow and centralizes everything your team needs. Respond to inquiries with ease. Chatway lets you manage messages from Facebook, Shopify, email, and more - all in one convenient platform.

Need to share files or collect information? No problem! Chatway facilitates seamless collaboration while providing valuable visitor details like location and browsing history for personalized support. But that's not all! Gain valuable insights with Chatway's advanced analytics. Track your team's performance and identify areas for improvement.

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Chatway: The Robust Engati Alternative

See why Chatway goes beyond Engati. We offer live chat features that empower your team to resolve issues faster and delight customers.

Multi-Channel Support

While both offer live chat functionality, Engati limits you in where you can deploy your live chat widget. With Engati, you can only provide support through WhatsApp and other undisclosed channels. This restricts how you can connect with your audience. On the other hand, Chatway shines in its multi-channel capabilities.

It integrates with a wider range of platforms, including email, Facebook Messenger, Square, Shopify, Wix and many more. This allows you to create a customer experience that follows your customers wherever they choose to interact with your business.

Whether they prefer to chat through email, Facebook Messenger, or directly on your online store built with Shopify, Chatway lets you be there. This flexibility ensures you can maximize your reach and connect with a larger portion of your audience.

Unlimited Number of Agent Seats

With this Engati alternative, there are no limits to the number of support personnel you can add to manage your live chat interactions. The benefit of having more agents goes beyond just faster response times. With a larger team, you can distribute tasks more effectively, allowing agents to specialize in different areas.

This can lead to a more personalized support experience for your customers, as they can be connected with an agent who has the specific expertise to address their needs. In short, an unlimited agent platform empowers you to provide an exceptional level of customer service that can become a key differentiator for your business. Conversely, Engati limits its users to 5 agent seats which may not be ideal for companies with larger needs.

Superb Features of Chatway Live Chat

Uncover the additional features and capabilities of Chatway that make it the ultimate live chat solution for your business needs.

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Easy & Quick Set Up

This Engati alternative makes it easy to set up, add and remove features from your live chat widget by providing a simple and intuitive drag-and-drop user interface.

Provide Effective Customer Support

Improve associated customer service costs by solving problems and handling multiple conversations simultaneously on live chat with this Engati alternative.

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Streamlined Platform Integration

This Engati alternative integrates perfectly with Shopify, Wix, WordPress, and Facebook Messenger. Unlike Engati, it provides a single platform to manage all your chats, boosting your productivity.

Stories of success

Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand

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Matias Yabar-Davila

Smooth and easy. Simple interface and a good way to engage with potential customers.

Matias Yabar-Davila | Founder, Coach Social
Mary

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary | Founder of Orion's Corner
Asbjørn Kofoed-Nielsen

Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.

Asbjørn Kofoed-Nielsen | Founder of WDT Tool
Barak Liberman

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!

Barak Liberman | Founder of Bridge Online Academy
Laslo Dosa

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app

Laslo Dosa | Founder of Avvo
Elaine Faye Abueva

I highly recommend Chatway for online stores. They also notify via email when a new chat comes in

Elaine Faye Abueva | Founder LZ Marketing
Melanie Steele

Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.

Melanie Steele | Founder of For the Writer's Soul

Frequently asked questions

What is Chatway?

Chatway is a live chat app for your website. Communicate with your website's visitors through live chat.

Is Chatway free?

All the Chatway features are currently free. We'll introduce paid plans in the future with a free forever plan.

Can I invite agents to Chatway?

Yes. You can invite agents to Chatway. Your agents will be able to respond to conversations.

Are there Chatway mobile apps?

Yes. You can download the Android Chatway app or the iOS Chatway app for iPhone users.

Can I customize the Chatway widget?

Yes. You can customize the widget and change the color, size, position on screen and more.

Can I enable notifications?

Yes. you can enable push notifications and email notifications for your Chatway conversations.

Is Chatway an Engati alternative?

Yes, Chatway is a great Engati alternative. Please refer to the comparison table above for further details.