Quickly respond to customer and visitor inquiries via live chat
See who’s browsing your website live and instantly start conversations
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Centralize chats from Messenger and email into a single dashboard
Categorize and label conversations using specific criteria for personalized support
Enhance your AI customer support with our upcoming AI features
Chatway live chat integrates seamlessly with top ecommerce platforms like Shopify and WooCommerce, helping you deliver personalized, real-time support. Instantly view customer order history, cart contents, and total cart value directly in the chat window. Share product links, suggest items, and offer coupon codes—all without leaving the chat.
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Chatway offers enhanced visitor data visibility by giving you instant access to customer order history, including the number of items purchased and the total order value, without the need to ask for order numbers or switch between tabs. You can also view detailed cart information, such as the total number of items and the cart's total value, enabling you to assist with purchase completion, recommend products, and recover abandoned carts all in real-time for a more personalized and efficient customer experience.
With Chatway’s extensive integration with ecommerce platforms, you can instantly share clickable product links from your store during chats, guiding customers directly to product pages for seamless purchases. You can also recommend entire product categories by sharing category links, making it easy for customers to explore options. Additionally, you can boost sales by sending active coupon codes, encouraging customers to take advantage of special offers instantly.
Chatway live chat allows you to view customer details, such as their name, email, and more, while also providing access to past conversations within the chat widget. This eliminates the need for customers to repeat themselves, enabling you to offer faster, more personalized support.
Whenever a visitor needs assistance, they simply click on the widget to chat with your live chat agents
Your agents are notified of incoming messages via the browser app, push, email, or mobile notifications
Provide real-time answers. Answer queries. Respond to inquiries about your products or services
Give your customers full access to instant communication, whenever and
wherever they are
Resolve queries and manage conversations even on the go
Chatway shows who's browsing, their location, and pages viewed for real-time engagement.
Share documents and images to provide better context during live chat conversations
Add a live chat widget to your website in just a few minutes. No technical experience required
Chatway helps businesses all around the world communicate better with their website's visitors. Hear their experiences firsthand
Smooth and easy. Simple interface and a good way to engage with potential customers.
This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.
Added Chatway to my website in minutes, and I get notified on my email and phone app when customers ask questions on my website. Works great.
Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!
Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app
I highly recommend Chatway for online stores. They also notify via email when a new chat comes in
Hands down the best chat app. I've tried several other apps and they all had major issues. The Chatway app is all you will need. It's simple and easy to set up.
Chatway helps you deliver timely, personalized support by giving full visibility into visitors’ behavior, cart contents, and order history. With these insights, you can identify who’s browsing, what they’re interested in, and engage proactively to drive conversions and improve the shopping experience. Whether it's assisting with checkout, recommending products, or recovering abandoned carts, you can connect with the right message at the right moment.
Chatway helps you deliver timely, personalized support by giving full visibility into visitors’ behavior, cart contents, and order history. With these insights, you can identify who’s browsing, what they’re interested in, and engage proactively to drive conversions and improve the shopping experience. Whether it's assisting with checkout, recommending products, or recovering abandoned carts, you can connect with the right message at the right moment.
Knowing exactly what a customer has in their cart allows agents to step in at the right time to prevent cart abandonment. They can suggest complementary products, address any hesitations, and even share discount codes or incentives to encourage checkout. This approach helps recover potentially lost sales and improves conversion rates.
Agents can make smarter, more targeted product recommendations with real-time visibility into visitors' carts and access to store’s data. Whether upselling related items, suggesting alternatives, or guiding customers to best-sellers, these personalized suggestions create a better shopping experience and help increase average order value.
Equipped with instant access to customer data, like order history, cart contents, and browsing activity, agents can work faster and more efficiently. They no longer need to ask repetitive questions or search for information across multiple tabs. This streamlined workflow not only reduces response times but also allows agents to handle more conversations effectively, improving overall support team productivity.
Communicate with your website visitors in one place. Chatway lets you connect live chat, email, and Facebook Messenger to one account
We offer a plan that is entirely free, along with complimentary access to the Pro trial, all without any upfront costs. You can later choose the plan that aligns best with your needs.
NO CREDIT CARD REQUIRED
