Real Estate

In real estate, delays in communication can mean losing a serious buyer or tenant. People browsing listings often have urgent questions about availability, pricing, or how to schedule a viewing. If those questions go unanswered, they’ll likely move on to another property. Chatway live chat helps agents and real estate teams stay responsive, even on busy days.

It lets you answer inquiries in real time, keep track of conversations, and follow up without losing important context. Whether you're managing several listings, coordinating with teammates, or juggling appointments, Chatway helps you stay organized and available so that every opportunity gets the attention it deserves.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Visitor Identification & Secure Chat History

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Pre-chat Form & Custom Contact Fields

Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Custom Segments

Easily group conversations based on criteria like visitor behavior, demographics, or chat history. Custom segments help your team organize chats, prioritize support, and deliver better responses.

Canned Responses

Create responses for frequently asked questions and set up shortcuts for quick access. Organize them into folders for easy reference, helping you respond faster and keep your customer service efficient and organized.

Simplify workflows with Chatway API

Chatway’s API helps you reduce manual work, connect your systems and automate everyday support actions. From updating customer data to sending messages, everything stays in sync.Instead of switching between platforms or updating things by hand, you can keep everything connected and running smoothly in the background.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Download & Email Chat Transcripts

Download full chat transcripts for easy review and follow-ups. Email them to yourself, your team, or the customer to keep everyone informed.

Totally, we’ve got even more cool features!

Reminders

Stay on top of important tasks with Chatway’s reminder feature. Set reminders to follow up with customers, notify team members, or track key activities. This helps you stay organized and ensures nothing important gets missed.

Page & Country Targeting

Control exactly where and to whom your live chat widget appears. Show the widget on specific pages, like your pricing or product pages, and target visitors from selected countries. This ensures the right people see the chat at the right time.

Widget Design Customization

Customize the chat widget to match your brand’s style. Adjust elements like icons, header text, messages, colors, and contact forms for a seamless experience. Upload your own chat icon or GIF to align the widget with your brand identity.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Email & Facebook Messenger Integration

Create a dedicated @chatwaymail.com address linked to your account and also forward emails from your current address to Chatway. All emails and Facebook Messenger messages appear in your Chatway dashboard, giving you a centralized view of customer conversations.

Widget Translation

Connect with a global audience using Chatway’s chat widget, which supports over 20 languages. Choose your preferred language and customize messages, widget text, and FAQs for a seamless experience in your visitors' language.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Set up was easy

- Anita T. Shares Their Story on Capterra

Set up was easy and I was excited to see the notifications and live chat work without any crazy set up steps. I love the option to receive emails when away and I like that the chat icon is customizable on my website

Anita T.

Reviewed on Reviewed on Icon

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!