Professional Services

Clients expect fast and clear communication when seeking professional services. Chatway helps your team engage clients in real time, ensuring quick responses to inquiries and providing the necessary details without delays. Whether addressing service questions, discussing fees, or offering specialized advice, Chatway enables your team to have smooth conversations that keep clients informed and moving forward in their decision-making.

This level of responsiveness builds trust and instills confidence, showing clients they’re working with experts who value their time. With efficient communication, your team can resolve concerns quickly, improve client satisfaction, and build stronger, long-term relationships.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Agent Custom Availability

Set custom availability for each agent based on their schedule. Manage working hours, time zones, and special dates to ensure flexible, reliable support at all times.

Pre-chat Form & Custom Contact Fields

Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Post-chat Surveys

Send customizable surveys after chats to collect feedback, track satisfaction, and improve your support in real time.

Visitor Identification & Secure Chat History

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Totally, we’ve got even more cool features!

Widget Translation

Connect with a global audience using Chatway’s chat widget, which supports over 20 languages. Choose your preferred language and customize messages, widget text, and FAQs for a seamless experience in your visitors' language.

Analytics

Access key metrics like resolved and unresolved chats, and see how many chats each agent handled. Monitor performance and identify areas for improvement.

Reminders

Stay on top of important tasks with Chatway’s reminder feature. Set reminders to follow up with customers, notify team members, or track key activities. This helps you stay organized and ensures nothing important gets missed.

Download & Email Chat Transcripts

Download full chat transcripts for easy review and follow-ups. Email them to yourself, your team, or the customer to keep everyone informed.

Unlimited Conversations

Chat with as many visitors as you want, on any plan. With Chatway, you don’t have to worry about missing any customer conversations. Stay connected and keep your customers engaged.

Mobile & Desktop Push Notifications

Stay updated with push notifications on both mobile and desktop. Get alerts for new messages so you can respond quickly and stay connected with your visitors, wherever you are.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Great Live Chat App

- Lmstephenson Shares Their WIX Story

Great experience so far using the live chat on our website. I have tried others in the past but having to be linked to my phone number was too complicated separating business and personal use - this is much better being a completely independent app. I receive the messages whether I am in the office or not and the client receives an email with the reply so it does not matter if they have left the website before the reply is sent.

Lmstephenson

Reviewed on Reviewed on Icon

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!