HR & Recruitment

Recruiting isn’t just about posting job openings and waiting for applications, it’s about making sure candidates feel heard and valued at every step. When communication is slow or unclear, candidates can quickly lose interest. Chatway live chat, helps HR teams respond instantly to questions, keeping the conversation moving smoothly and ensuring no one falls through the cracks.

Whether it’s providing quick answers about job roles, setting up interviews, or keeping candidates updated throughout the hiring process, Chatway simplifies the entire experience. With real-time responses and organized follow-ups, HR teams can maintain momentum, keep candidates engaged, and ultimately fill positions faster without losing quality talent.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Visitor Identification & Secure Chat History

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Pre-chat Form & Custom Contact Fields

Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Display Frequently Asked Questions

Add an FAQ section where answers to common questions are visible directly in your chat widget, allowing visitors to find helpful information even before speaking with an agent.

Simplify workflows with Chatway API

Chatway’s API helps you reduce manual work, connect your systems and automate everyday support actions. From updating customer data to sending messages, everything stays in sync.Instead of switching between platforms or updating things by hand, you can keep everything connected and running smoothly in the background.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Download & Email Chat Transcripts

Download full chat transcripts for easy review and follow-ups. Email them to yourself, your team, or the customer to keep everyone informed.

Totally, we’ve got even more cool features!

Reminders

Stay on top of important tasks with Chatway’s reminder feature. Set reminders to follow up with customers, notify team members, or track key activities. This helps you stay organized and ensures nothing important gets missed.

Widget Custom Visibility

Control when your chat widget appears by setting specific days, time zones, or times of day, even special dates like Black Friday or Christmas. You can also hide the widget when all agents are offline, ensuring visitors only see it when someone is available to help.

Widget Design Customization

Customize the chat widget to match your brand’s style. Adjust elements like icons, header text, messages, colors, and contact forms for a seamless experience. Upload your own chat icon or GIF to align the widget with your brand identity.

Page & Country Targeting

Control exactly where and to whom your live chat widget appears. Show the widget on specific pages, like your pricing or product pages, and target visitors from selected countries. This ensures the right people see the chat at the right time.

Analytics

Access key metrics like resolved and unresolved chats, and see how many chats each agent handled. Monitor performance and identify areas for improvement.

Unlimited Conversations

Chat with as many visitors as you want, on any plan. With Chatway, you don’t have to worry about missing any customer conversations. Stay connected and keep your customers engaged.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Love the simple design

- VALOURE Shares Their Story on Square

Great app!!! Includes FAQ section and can messages for faster responses. We love the simple design options that can stay on the corner screen without taking up much space. Thank you for a fantastic app!!!!!!

VALOURE

Reviewed on Reviewed on Icon

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!