eCommerce

Online shoppers often abandon carts when they can’t find quick answers. Chatway bridges that gap by offering real-time support that responds to questions about product details, delivery options, return policies, and more when buying intent is high. Whether you’re a small business or a large-scale store, Chatway keeps you connected to your customers at the point of decision.

You can customize the chat widget to match your store’s branding, support multiple languages, and set up smart FAQs for 24/7 assistance. Regardless of how many orders you’re handling in a day, Chatway helps you reduce friction, build trust, and convert more website visits into sales.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Multiple Inboxes & Widgets

Manage multiple websites, channels or brands effortlessly. Create separate inboxes and widgets with unique settings all from one Chatway account. This setup helps teams stay focused and maintain clarity across multiple support operations.

Customers Order & Cart Data

Chatway integrates with platforms like Shopify and WooCommerce, giving insights into customer orders, cart value, and order history. Share product links, categories, and discount codes directly within the chat, without leaving the conversation.

Live visitors view & proactive chats

Gain real-time insights into visitors activities, including the pages they are exploring and time spent. Use the "Start Chat" button to engage active visitors, providing timely support and enhancing customer engagement.

Visitor Identification & Secure Chat History

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

Display Frequently Asked Questions

Add an FAQ section where answers to common questions are visible directly in your chat widget, allowing visitors to find helpful information even before speaking with an agent.

Simplify workflows with Chatway API

Chatway’s API helps you reduce manual work, connect your systems and automate everyday support actions. From updating customer data to sending messages, everything stays in sync.Instead of switching between platforms or updating things by hand, you can keep everything connected and running smoothly in the background.

Pre-chat Form & Custom Contact Fields

Collect key details like name, email, and more with customizable forms. Choose whether to display the form before or after a visitor’s first message, so you can capture the right info upfront and deliver a more personalized chat experience.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Totally, we’ve got even more cool features!

Triggers

Set your live chat widget to display based on triggers like time spent on a page or scroll percentage. This ensures timely engagement without interrupting the visitors browsing experience.

Custom Segments

Easily group conversations based on criteria like visitor behavior, demographics, or chat history. Custom segments help your team organize chats, prioritize support, and deliver better responses.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Download & Email Chat Transcripts

Download full chat transcripts for easy review and follow-ups. Email them to yourself, your team, or the customer to keep everyone informed.

Widget Design Customization

Customize the chat widget to match your brand’s style. Adjust elements like icons, header text, messages, colors, and contact forms for a seamless experience. Upload your own chat icon or GIF to align the widget with your brand identity.

Unlimited Conversations

Chat with as many visitors as you want, on any plan. With Chatway, you don’t have to worry about missing any customer conversations. Stay connected and keep your customers engaged.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

We Boosted Sales with Chatway!

- Custom Hampers Shares Their Shopify Story

Chatway has been a great addition to my store. It is allowed me to have great communication with my customers and I am sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I won’t miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend it to others.

Custom Hampers , Australia

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Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!