Customer Support

Good customer support isn’t just about speed. It’s about making every interaction with customers feel personal and efficient. Chatway equips your team with everything they need to deliver that experience consistently. Whether you're a startup managing a small team or a large enterprise, Chatway ensures you stay responsive without burning out your agents.

With multi-agent support in place, you can manage conversations efficiently across your whole team, while ensuring that each customer receives sufficient support. When chats need to be handed off internally, agents can use private notes to stay aligned. FAQs in the widget handle common questions, freeing your team to focus on what matters. And with full customization, the chat fits your brand seamlessly.

Key Features

AI Support Agent

Be there for your customers 24/7 across your website, WhatsApp, Instagram, Messenger and Email.

Trained on your website and knowledge base, your AI agent delivers instant, accurate answers in multiple languages and seamlessly hands conversations to your team when human support is needed.

Multiple Inboxes & Widgets

Manage multiple websites, channels or brands effortlessly. Create separate inboxes and widgets with unique settings all from one Chatway account. This setup helps teams stay focused and maintain clarity across multiple support operations.

Automations & Smart Workflows

Save time and boost engagement with automated rules that respond to chats, form submissions, page visits, and more. Keep conversations flowing, deliver faster support, and make your team’s work more efficient.

Invite Multiple Agents

Easily invite multiple agents and assign role-based access levels to manage your support team. Chatway lets you scale efficiently while maintaining security and privacy for each team member.

Chat Assignment & Private Notes

Assign conversations to the right support agents with a few clicks and leave private notes for teammates to improve support. These notes remain hidden from customers, ensuring efficient communication behind the scenes.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Visitor Identification & Secure Chat History

If you’re using a custom-built platform, Chatway lets you identify logged-in users and display their data directly in the chat. This helps agents know exactly who they’re speaking with and offer personalized support. Visitors also see their past conversations in the widget, so they never have to repeat themselves.

Buttons for Social Chat Channels

Offer multiple contact options by adding social chat buttons for platforms like WhatsApp, Facebook Messenger, X, Instagram, LINE, and more. Conversations can be transferred to the selected platform, allowing you to continue chats outside the live chat window.

Simplify workflows with Chatway API

Chatway’s API helps you reduce manual work, connect your systems and automate everyday support actions. From updating customer data to sending messages, everything stays in sync.Instead of switching between platforms or updating things by hand, you can keep everything connected and running smoothly in the background.

Display Frequently Asked Questions

Add an FAQ section where answers to common questions are visible directly in your chat widget, allowing visitors to find helpful information even before speaking with an agent.

WhatsApp, Messenger, Instagram & Email Integration

With Chatway, you can manage and respond to messages from WhatsApp, Facebook Messenger, Instagram, and Email - all from a single, easy-to-use dashboard. Bring every conversation into one unified inbox and deliver faster, more organized customer support across every channel.

Tags & Custom Visitor Data

Stay organized by tagging conversations with relevant themes or issues. Add custom visitor data, like purchase history or account details, to offer more personalized support.

Totally, we’ve got even more cool features!

Reminders

Stay on top of important tasks with Chatway’s reminder feature. Set reminders to follow up with customers, notify team members, or track key activities. This helps you stay organized and ensures nothing important gets missed.

Download & Email Chat Transcripts

Download full chat transcripts for easy review and follow-ups. Email them to yourself, your team, or the customer to keep everyone informed.

Triggers

Set your live chat widget to display based on triggers like time spent on a page or scroll percentage. This ensures timely engagement without interrupting the visitor's browsing experience.' language.

Mobile & Desktop Push Notifications

Stay updated with push notifications on both mobile and desktop. Get alerts for new messages so you can respond quickly and stay connected with your visitors, wherever you are.

Widget Design Customization

Customize the chat widget to match your brand’s style. Adjust elements like icons, header text, messages, colors, and contact forms for a seamless experience. Upload your own chat icon or GIF to align the widget with your brand identity.

Install on Unlimited Websites

Have multiple websites? No problem! Chatway can be installed on as many websites as you need, without any restrictions or interruptions.

Stories of Success

Our Chatway helps businesses all around the world communicate better with
their website’s visitors. Hear their experiences firsthand.

Fun, Fantastic, Useful

- Kavaskiervin Shares Their Wix Story

Chatway has significantly enhanced my website’s engagement with its seamless integration of live chat, email, and social media messaging platforms. The helpdesk feature has been an invaluable resource, streamlining customer support and improving overall response times . Additionally, the new features like real-time visitor monitoring and customizable chat widgets have equipped my site with advanced tools to better serve and retain customers. Thanks, Chatway.

Kavaskiervin , Australia

Reviewed on Reviewed on Icon

Our Users Say It Best

Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.

Moshe F. Saraf

Founder, Pareto Solutions

This app is actually much easier to use than one I previously tried. It's very, very user-friendly and support has been extremely helpful. The price is excellent and I definitely am glad that I found this one. It's totally worth using and trying out.

Mary Racine

Founder, Orion’s Corner

We’re extremely satisfied with the live chat solution we use across all our websites. Real-time translation helps us support customers across five countries, and the new AI chatbot answers many inquiries quickly. This saves our customer service team time for more complex cases and has greatly improved the overall customer experience.

Henrik Bennarp

CEO, Halle System

Simply the best live chat app that exists on Shopify. Beautiful design, easy customization, and instant messaging with customers through the app.

Laslo Dosa

Founder, Avvo

Game Changer. Chatway Live Chat is a great plugin. I've used to use a WhatsApp link, and since changing to Chatway Live Chat, I'm getting a lot more chat requests and, as a result, a lot more paying customers. I highly recommend it!