AI Agents

AI agents like Claude Cowork & Code, OpenAI Codex, Manus, Grok Bot, Gemini Spark and more are becoming an important part of how businesses handle customer conversations. From answering support questions and qualifying leads to retrieving customer information and triggering workflows, AI agents can help teams respond faster and automate repetitive tasks.

Chatway gives your AI agents a direct way to interact with real customer conversations. Using our Public API and Webhooks, you can connect your own AI models, prompts, and workflows to Chatway and let them respond, retrieve context, update customer information, and take action in real time.

Key Features

Build AI Workflows Your Way

Build AI support agents, sales assistants, lead qualification bots, CRM automations, internal copilots, or completely custom experiences. Chatway provides the conversation layer while your AI handles the intelligence and decision-making.

Real-Time Webhooks

Receive instant notifications for events such as new messages, conversations, contact updates, agent assignments, conversation resolutions, tags, and more. This allows your AI to respond immediately without constantly checking for updates.

Access Conversations with the Public API

With Chatway's Public API, your agent can retrieve conversation history, read visitor and contact information, send messages, update data, and manage conversations directly from your own application.

Connect Your Own AI Agent

Already using ChatGPT, Claude, Gemini, or your own custom AI agent? Connect it to Chatway using APIs and Webhooks to create an AI-powered support experience that works exactly the way you want.

Automate Conversation Resolution

Allow your AI agent to resolve conversations automatically once a customer's issue has been handled, helping keep your inbox organized.

Bring AI to Every Customer Conversation

Let your agent respond to conversations, access customer context, update information, resolve chats, and hand conversations over when human support is needed—all while Chatway manages your customer conversations in one place.

Sync with Your Existing Tools

Connect your AI workflows with CRMs, internal tools, databases, and other business systems. Use Chatway as the communication layer between your AI agents and customers.

Bring your AI agent to every customer conversation

Build AI agents that understand your business and interact with customers through Chatway. Use your own prompts, models, and workflows while Chatway handles conversations, messaging, and customer data.

Use any LLM or AI framework

You're not limited to a single AI provider. Connect agents built with OpenAI, Anthropic Claude, Google Gemini, Meta Llama, Mistral, LangChain, CrewAI, AutoGen, or your own infrastructure.

React to events in real time

Your AI receives webhook events the moment a visitor sends a message, a conversation starts, a contact is updated, or an automation runs, allowing it to respond instantly without polling.

Control conversations through APIs

Retrieve conversation history, send replies, assign agents, update contacts, resolve conversations, and synchronize customer data directly through the Chatway Public API.

Build workflows without limits

Create AI support agents, sales assistants, lead qualification bots, CRM automations, internal copilots, or completely custom AI experiences that fit your business—not someone else's template.