Chatway Live Chat Blog Smartsupp Alternatives: 7 Live Chat Tools for Support
December 29, 2023

Customer Service,Live Chat,Support - 7 Mins READ

Smartsupp Alternatives: 7 Live Chat Tools for Support

Damilola Oyetunji

SaaS Content Writer at Chatway focused on customer support and engagement. I write about live chat strategies that drive better engagement, satisfaction, and conversions.

Smartsupp Alternatives: 7 Live Chat Tools for Support
live chat software Chatway

Live chat software has become a crucial tool for all customer support teams worldwide. Not only do they make work easier, but they also help provide more value to clients, which translates into potential new sales. Smartsupp is an excellent platform to get started on your live chat journey, but what if it doesn’t feel right for your needs? Thankfully, there are many Smartsupp alternatives that will do the job, and we’re here to cover them.

Keep reading if you want to discover the perfect live chat solution for your customer support department!

About Smartsupp

Smartsupp live chat software

Smartsupp is a user-friendly platform that offers many features to improve your business and automate sales. It allows you to set chatbots, live chat widgets, and other tools that can help you engage with your potential clients at any time.

Some of the most unique features of Smartsupp include:

Overall, Smartsupp is a great option for many businesses, especially those who want to learn how to avoid common mistakes when setting up live chats.

Of course, Smartsupp isn’t perfect. There are a few disadvantages to point out, such as the mobile app’s lack of responsiveness or the price. 

If Smartsupp doesn’t convince you, don’t worry, we’re here to help you out.

Factors You Should Consider When Choosing Smartsupp Alternatives

Choosing the right tools to work isn’t easy, especially when it’s for something as delicate as your customer support department.

There are a few guidelines that can help you choose the perfect solution, though. If you want to make the right call when picking a Smartsupp alternative, consider the following factors:

The more boxes the platform checks out for you, the better it’ll be for your team, whether it’s big or small.

Top Seven Smartsupp Alternatives You Must Consider

Here’s the fun part. Below, we’ll cover seven Smartsupp alternatives that can help you take your customer support to the next level. 

We reviewed each of these services based on their ease of use, functionality, price, and other factors.

#1 – Chatway

Chatway live chat software

Our first pick for the list of Smartsupp alternatives is Chatway, an intuitive live chat platform for any website. Chatway is known for being a free, reliable tool for many businesses, no matter their size. 

Thanks to Chatway’s features, you can cover all your customer’s needs while improving your workflow. Its valuable customer insights will help you and your team understand what your clients want at any time.

Chatway allows you to add live chat widgets to your website, which allows users to contact your customer support team quickly. There’s no need to wait hours to get a response, as you can set up this platform to answer the most common questions your clients have.

Of course, the benefits don’t stop there. When you get Chatway, you can expect some of the following features:

One of the greatest features of Chatway is that you don’t have to spend money to get started. You can get all of this platform’s features for free. 

On the other hand, if you’re not convinced yet, you’ll be happy to know that Chatway has plenty of positive reviews online. All it takes is a quick online search to find out.

#2 – Intercom

Intercom is a great platform if you’re looking for advanced messaging capabilities. Even though its interface isn’t as intuitive as Chatway’s, it’s still powerful enough to cover most needs.

The most unique feature of this app is its “proactive messaging” approach, which allows you to start real-time conversations with your visitors. This allows you and your team to get valuable insights that can help in converting leads, dealing with angry customers, and more.

Other great features include:

Intercom offers three different plans:

There’s also a free trial available.

#3 – Tawk.to

Tawkto live chat software

Tawk.to is another free alternative to Smartsupp that may offer everything you need to get started in optimizing your customer support department.

Some of its most important features include:

Tawk.to is an excellent place to start setting up your live chat and boost your online sales. Unfortunately, some people online aren’t too fond of the notification system. They claim it’s inconsistent. If you don’t want to spend all day monitoring your notifications yourself, this may not be the right platform to pick.

#4 – LiveChat

LiveChat is one of the most feature-robust platforms on the list. Not only is it affordable, but it also offers great tools to help you get started, including:

Some common problems with LiveChat include lag when navigating the platform and a confusing ticketing/reporting system.

Currently, LiveChat offers four plans. Each of them is billed annually:

If you want to go for the Enterprise plan, you must call the company directly to get a price. You can also request a 14-day trial for the Team plan.

#5 – Zendesk Chat

Zendesk Smartsupp alternative

Zendesk is one of the most reputable live chat apps on the Smartsupp alternatives list. It gives you an easy-to-use platform that allows you to customize chat web widgets, communicate with your customers, and get useful information about your visitors.

Thanks to Zendesk Chat, you can enjoy the following:

Zendesk’s basic (or “Suite Team”) plan starts at $55 per agent/mo, billed annually. You also get access to a 14-day trial, which you can use to test all of the features we mentioned above.

There are also four additional plans to consider besides the basic one:

Even though Zendesk Chat offers quite a decent range of features for users, its price may be too high for small business owners.

#6 – LiveAgent

Smartsupp alternative liveagent

LiveAgent focuses on helping you improve your support/ticketing system through different features, which include:

The only downsides to LiveAgent are that the reports may not be easy to create at first and that its price isn’t attractive to many people. If you have a smaller business, you may be better off with other options.

Currently, LiveAgent offers five plans:

There’s a free trial available for all the paid plans.

#7 – Hubspot Live Chat

Smartsupp alternative hubspot

Hubspot is an excellent option for those looking for a robust solution to achieve higher customer engagement. It offers plenty of automation features that help you make the most out of your business.

Some great features include:

Hubspot’s main issue is its pricing system. It may be too confusing for people since the company separates its plans into four “hubs.” Each hub offers different features.

If you want to get the “Live Chat” feature, you must get the “Customer Service” hub, which starts at $20 per month (or $18 per month if you bill your plan annually) for the “Starter” plan, which includes two users.

You can also get the “Professional” plan for $425 per month for five users.

If you only want the basics to get started, Hubspot offers a free plan.

Conclusion

There are dozens of ways to make your business thrive, but one of the first places you must start with is your customer service department.

When it comes to choosing, remember there’s no perfect solution to your problems. Compare the different Smartsupp alternatives available, and pick the one that offers the best bang for your buck.

We recommend Chatway as the ultimate solution for real-time customer communication. If you want to see why Chatway is a better Smartsupp alternative and are ready to take your live chat support to the next level, sign up for free today. 

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