September 18, 2025

New on Chatway: Notifications for new visitors, better search & more

Every interaction on your website carries weight. A visitor might be browsing casually, comparing options, or ready to take action. What determines whether that moment turns into a relationship often comes down to timing, context, and how prepared your team is to respond.

That is where our latest updates come in. We’ve introduced four new features in Chatway designed to keep you informed in real time, help you organize conversations more effectively, and give your communication a professional polish. Together, these updates make it easier to connect with visitors at the right moment and maintain consistency across every touchpoint.

Here’s a closer look at what’s new.

1. Push Notifications for New Visitors

Visitors arrive on your site throughout the day, and often those first few minutes of interest are the most valuable. With Chatway’s new push notifications, you’re alerted the instant someone lands on your site.

Instead of waiting for a visitor to start the conversation, your team can step in early while intent is still strong. For example:

• A sales rep can greet a first-time visitor browsing your pricing page.
• A support agent can offer guidance if someone lingers on a help article.

Notifications work on both web and mobile, so you don’t have to be tethered to your desk to respond. This flexibility ensures that opportunities are less likely to slip through the cracks.

Available on paid plans.

2. Advanced Inbox Search

As your business grows, so does the volume of conversations. Searching through an inbox to locate a single chat can be time-consuming and frustrating. The new advanced search in Chatway makes this process much faster and more accurate.

Search filters now include:

• Custom data to pinpoint chats tied to visitor details.
• Tags to group conversations by campaign or topic.
• Assigned agent to review workloads or track performance.
• Visitor country to identify geographic trends.
• Contact email to instantly pull up a visitor’s full history.
• Pages visited to understand the context of a query.
• Conversation date to narrow results to a specific timeframe.

This level of precision helps teams save time, reduces missed follow-ups, and makes it easier to uncover patterns in visitor behavior. Whether you are managing a small team or a growing support department, advanced search keeps your inbox organized and actionable.

3. Enhanced Visitor Mail Customization

Email remains one of the most direct ways to follow up with customers, but it also needs to reflect your brand’s personality. Generic-looking messages can feel impersonal and may weaken the connection you are trying to build.

With the new mail customization options, Chatway gives you more control over how your emails look and feel. You can now:

• Add your company logo to every email.
• Adjust fonts, colors, and backgrounds to align with your brand.
• Preview your settings, ensuring they look exactly the way you intend.
  

This feature is particularly useful for businesses that want consistent branding across channels. A polished, professional email not only communicates your message but also reinforces trust and brand recognition.

4. Message Preview (See What Visitors Are Typing in Real Time)

Sometimes anticipation is everything. With message preview, your team can see what visitors are typing before they hit send. That extra lead time helps agents prepare a faster, more tailored response.

For example:

• A support agent can start pulling up documentation while the visitor is still writing their question.
• A sales rep can identify intent and craft a reply before the message even lands.

This creates a smoother, more responsive experience for visitors.

Why These Features Matter

Each of these updates solves a real challenge faced by businesses that rely on live chat:

• Timing: Push notifications and message previews help you act in the moment, not after the fact.
• Clarity: Advanced search keeps conversations accessible and organized, even as volume grows.
• Professionalism: Custom mail options make every message feel deliberate and aligned with your brand.

Together, they create a smoother workflow for teams and a better experience for visitors. When engagement feels seamless, businesses see higher satisfaction, stronger relationships, and ultimately better results.

Try the New Features

These updates are now available in Chatway. Sign in to your account and explore how they can help you engage visitors in real time, manage conversations with confidence, and communicate with a professional touch.