January 23, 2026

New on Chatway: Mailchimp Integration and Built-In Email Composer

Summary

Chatway has launched two new features to seamlessly transition from live chat to email directly from the dashboard. Users can now integrate Mailchimp to automatically sync and tag captured chat contacts. Additionally, a built-in email composer allows paid plan subscribers to send rich text emails with live previews, enhancing long-term customer communication without leaving the platform.

Key takeaways

• Chatway introduced a Mailchimp integration and a dashboard email composer to improve customer workflow.
• The Mailchimp integration automatically syncs and tags chat contacts on all paid Chatway plans.
• Users can compose and send rich text emails with live previews directly from Chatway.
• Both features require a paid subscription, which includes Solo, Team, and Plus plans.

Customer conversations rarely end in a single chat. More often, they continue through follow-ups, product updates, onboarding emails, and long-term communication. That is why Chatway is introducing two new features that help you move smoothly from live chat to email without breaking your workflow.

With the new Mailchimp integration and the ability to compose emails directly from the Chatway dashboard, you can now capture leads, stay in touch with visitors, and manage conversations more efficiently from one place.

Seamlessly Connect Chatway to Mailchimp

Chatway now integrates directly with Mailchimp, making it easy to turn chat conversations into email relationships.

Once connected, contacts collected through your Chatway chat widget can be automatically synced to a selected Mailchimp audience. When a visitor submits their email through the chat form, their information is sent to Mailchimp instantly, allowing you to continue the conversation through email without manual exports or extra steps.

Key benefits of the Mailchimp integration include:

• Automatic syncing of chat contacts to your Mailchimp audience
• Support for double opt-in to help you stay compliant and build trust
• Contact tagging for better segmentation and targeted campaigns
• Syncing of existing contacts who have already given consent

This integration is available as a paid feature and is included in all paid plans. You can enable it from the Integrations & Apps page in your Chatway settings dashboard.

Compose and Send Emails Directly from the Chatway Dashboard

Chatway also makes it easier to follow up with visitors by letting you compose and send emails directly from the dashboard. This is especially useful for sharing detailed information, sending resources, or handling conversations that work better over email.

The built-in email composer includes:

• Rich text editing for clear and professional messages
• Image support for more engaging communication
• Live preview so you can see exactly how your email will appear
• Improved accessibility for better readability across devices

This feature is available on all paid plans, including Solo, Team, and Plus, and can be used right away.

Final Thoughts

With these new updates, Chatway helps you do more than just chat in real time. You can now collect leads, nurture relationships, and follow up with confidence using email, all without leaving your dashboard.

Sign in to your account to explore these features today and make every conversation count. If you’re yet to sign up on Chatway get started here today!