November 26, 2025

New on Chatway: Instagram integration, preset responses, quick replies, & more 

Connecting with customers quickly can make the difference between a sale and a missed opportunity. Chatway has released several updates designed to save you time, boost engagement, and make conversations effortless. Here’s what’s new and how it benefits you.

1. Instagram DM Integration

Now you can link your Instagram Business or Professional account to Chatway and manage all your Direct Messages from one inbox.

How this helps you

• Respond faster: No more switching between apps or missing messages.
• Stay organized: Manage both website chats and Instagram messages in one place.
• Keep customers happy: Answer questions quickly and maintain strong engagement.

This feature is available for Pro users.

2. Quick Replies and Preset Messages

Speed matters when a customer reaches out. Chatway now offers quick replies and preset messages to help customers engage better.

Quick Reply from a Closed Widget

Visitors can send messages directly from the chat preview bubble without opening the full chat. This means:

• Less waiting for customers
• Higher engagement rates
• A smoother experience for both you and your visitors
  

Preset Responses for Welcome Messages

Set up to four suggested replies with your automated welcome message. For example:

• Talk to Sales
• How many days is the delivery?
• Check Order Status
  

These options help customers start a conversation instantly and allow you to provide answers faster and more efficiently.

3. Smarter Mobile Notifications

Stay on top of your conversations no matter where you are. Chatway’s improved mobile notifications make it easier to act quickly.

Custom Mobile Schedules

You can now set sound, vibration, and timing preferences for your mobile app separately from your desktop. Stay notified on your terms.

New Visitor Notifications

Pro users get instant push alerts the moment a new visitor lands on their website. This gives you the chance to reach out immediately, engage potential customers, and increase conversions.

4. Bulk Sharing of Files

Sending multiple files is now simpler and faster. Whether you’re sharing images, documents, or product files, Chatway lets you send multiple items at once. This reduces clicks and saves you valuable time.

Why These Updates Matter

These updates are designed to make your life easier and enhance your ability to connect with customers. With Chatway:

• You respond faster and never miss a message
• Customers get answers instantly, boosting satisfaction
• You save time and reduce frustration with streamlined workflows
  

Try the New Features Today

Log in to your Chatway dashboard or update your mobile app to explore Instagram integration, quick replies, smarter notifications, and bulk file sharing. Experience faster, easier, and more effective customer communication today.