August 20, 2026

Meet Chatway’s New Help Center System

Summary

Chatway now allows users on Team and Plus plans to build a customized Help Center directly from their dashboard. Businesses can organize articles with text, media, and code blocks into categories, add a chat widget, and use a custom subdomain. Support teams can also share articles directly in live chats to resolve customer questions quickly and save time.

Key takeaways

• Users can fully customize their Help Center with brand logos, colors, fonts, and custom subdomains.
• Help articles support diverse elements including text, images, videos, links, buttons, and code blocks.
• Support teams can embed the chat widget and share help articles directly inside live chats.
• The Help Center feature is exclusively available to customers on Chatway's Team and Plus plans.

Want to help your customers find answers faster?

You can now create your own Help Center articles or a full-fledged Help Center in Chatway. It gives your customers a simple place to find answers, guides, and other useful information without having to wait for a reply from your support team.

Create Your Own Help Center

You can create and manage your Help Center right from your Chatway dashboard.

Add your logo, choose your colors and fonts, and customize the Help Center to match your brand. You can also use your own chatway.help subdomain.

You can organize your articles into different categories, so your customers can easily find what they’re looking for.

Help Your Customers Find Answers Faster

Your customers can search your Help Center and quickly find answers to their questions.

You can create simple help articles with:

• Text blocks
• Images
• Videos
• Links
• Buttons,
• Code blocks

And more.

This makes it easy to explain your product and help customers solve common problems on their own.

Chatway also lets you add popular articles and common searches to your Help Center homepage, so your customers can find useful information right away.

Let Customers Contact You When They Need Help

Sometimes, your customers may still need to talk to someone. That’s where Chatway live chat comes in.

You can add the Chatway chat widget to your Help Center, so your customers can contact your team whenever they need help. 

You can also share Help Center articles directly in your chats. Instead of writing the same answer again and again, you can simply send your customer the right article.

This helps you save time and gives your customers a faster way to get the help they need.

Ready to Create Your Help Center?

The Help Center is available on Chatway’s Team and Plus plans. To get started, open your Chatway dashboard and go to More → Help Center.

Want to learn how to set it up? Check out our step-by-step guide.

Start building your Help Center today and give your customers an easier way to find answers!