August 26, 2026

Make Shopping Support Easier with Chatway’s New WooCommerce Order, Cart & AI Features

Supporting your customers is much easier when the information they need is already readily available in the conversation. And with Chatway, you can now do this even more easily.

If you’re new to Chatway, this is a live chat and AI customer support app that helps businesses connect with website visitors and customers in real time.

Now, we’re introducing two new features for WordPress and WooCommerce users. Your visitors can now access their order and cart information directly in the Chatway widget, while your AI Support Agent can use selected website and store data in real time to answer customer questions.

The result is faster support, fewer back-and-forth questions, and a smoother experience for both your customers and your team.

Let’s take a closer look at the two released features.

Help Customers with Orders and Carts Directly in Chat

Questions like “Where is my order?” or “Can you tell me more about this product?” are some of the most common reasons customers reach out to support.

Now, customers can bring this information directly into the Chatway conversation, making it much easier to get the help they need without a a support representative joining the chat. The feature works for both logged-in customers and guests.

Visitors who aren’t logged in can track an order using their order number and email address or phone number. Once the order is found, they’ll see the order summary directly in the chat and can ask any follow-up questions right away.

For logged-in customers, things are even easier. They can view their order history directly from the widget and choose an order to bring its details into the conversation.

Visitors can also access their current cart, making it simple to ask directly a question about a product they’re considering or go directly to the relevant product page.

For customers, this means less searching around for information. And for your support team, this gives useful information available from the start of the conversation.

Give Your AI Better Context from Your Store

Chatway’s AI Agent can now use relevant information from your WooCommerce store to provide more helpful responses.

You can choose to give the AI Agent access to selected information from your website and store, including:

• Published pages and posts
• WooCommerce products
• Order and fulfilment information
• Cart and checkout data

With access to this information, your AI Agent can better understand what customers are looking for and respond using data that reflects your actual website and store.

For example, it can use your latest product information when answering a shopper’s question or use relevant order and cart details to provide more personalized support.

And, of course, you decide what information your AI Agent can access. You can choose which types of website and store data you want to make available.

Please note that AI access to WordPress and WooCommerce data is available on Solo, Team, and Plus plans.

The Result is Faster Support with More Helpful Context

Both of these new features are designed to make conversations simpler for both your customers and your team.

Customers can check order details, get help with products in their cart, and get answers without jumping between different pages. Your support team receives more context from the start, and your AI Agent can use relevant information from your website and store to better assist customers.

It all adds up to a faster, more convenient support experience, and fewer steps between your customers and the answers they need.

Are you ready to make customer support faster, easier, and more helpful? Get started with Chatway for free today and give your customers a smoother way to get the answers they need!