October 22, 2024

Introducing New Chatway Features for Shopify: Streamline Your Workflow and Boost Customer Support

At Chatway, we’re always looking for ways to enhance the customer experience and help businesses like yours deliver top-notch support. We’re excited to announce a series of new features in our Chatway for Shopify app, designed to make your workflow smoother and more efficient. These updates bring key Shopify data directly to your hands, making it easier to manage customer interactions and provide faster, more personalized support.

Let’s dive into the new features!

1. Visitor’s Shopify Data Visibility

Understanding your customers is the key to delivering exceptional service, and we’ve made that easier than ever. With our new Visitor’s Shopify Data Visibility feature, you can now access visitor-specific Shopify data directly from the Chatway sidebar during live chats.

What does this mean for you? Instantly view important order information, such as the total number of orders and their total value, as well as current cart data, including item listings and total value. All of this data is available at a glance, right within your Chatway dashboard, helping you serve customers more effectively by having the information you need right when you need it.

2. Access Shopify Data directly on the Agent’s Dashboard

No more jumping between tabs to find product information or share discount codes. With the new Shopify Data Access feature, all the important Shopify data is now integrated directly into your agent’s dashboard.

Agents can now easily access and share product links, collections, and even coupon codes while chatting with customers, directly via the Chatway dashboard. This streamlined access reduces response times and allows you to deliver a more seamless experience. Whether a customer is asking for product details or looking for the latest discounts, you’ll have everything at a glance.

3. Shopify Customer Data Sync

Keeping track of customer information across multiple platforms can be a headache. That’s why we’ve added Shopify Customer Data Sync to make it easier for you to manage your customers.

With this new feature, Chatway now automatically syncs live chat data directly to your Shopify customer tab. This not only simplifies you in accessing and managing customer data, but it can also help build stronger relationships with your customers by having their full history in one place.

We know how valuable time is during customer interactions, so we’ve taken steps to make things even easier. Our new feature automatically identifies logged-in visitors and sends their details, such as email addresses, directly to the agent dashboard in Chatway. This means your agents can get straight to assisting customers, even if they haven’t filled out a contact form, saving everyone time and creating a smoother interaction.

Ready to Try These New Features?

If you’re eager to boost your customer service capabilities with these latest updates, simply sign in to your Chatway account and explore these new features for your Shopify store today. Whether it’s improving response times or providing more personalized service, we’re confident these new tools will help take your customer interactions to the next level.

Thank you for continuing to trust Chatway as your customer support solution. We can’t wait for you to experience these new features and hear your feedback!

Haven’t tried Chatway yet? Sign up for free here (no credit card required) to see how our app can improve your workflow.