October 8, 2024

9 Giosg Alternatives to Try in 2024

Humans are social beings, so interactions matter. This is especially true when it comes to business. You need to connect with your potential customers in order to boost sales and succeed in this competitive world.

But how can you create and maintain meaningful interactions with those people who find you on the internet? This is what live chat is all about.

Live chat has become a necessity for businesses, so you should find a comprehensive platform with features that allow you to maintain engaging conversations with customers and provide exceptional support.

If you take a look at the market, you’ll find many options, including Giosg, which has established itself as a popular live chat platform for many businesses. Actually, it’s used by over 1200 brands worldwide!

But what if Giosg isn’t for you? Maybe its price is too high. Perhaps its features don’t fit your needs.

Fortunately, there are many Giosg alternatives, and you can find the best ones here! Read on to learn more about other live chat solutions that may be worth trying.

Top 9 Giosg Live Chat Alternatives

While there are many live chat platforms with great features and capabilities, the following are the best Giosg alternatives so far:

1. Chatway

Among all the Giosg alternatives available, Chatway stands out. This live chat solution was designed to change how businesses communicate with customers for good and for the better.

Chatway can be a great option for all businesses, but it’s particularly beneficial for small and medium-sized ones due to its price and intuitive interface.

Key Features

• Email alerts and push notifications
• Segmentation features
• Analytics
• Canned responses
• AI-powered chatbot (coming soon)
• Integrations with WordPress, Shopify, Wix, Big Commerce, Square, Facebook Messenger, Duda, and more

Highlights

• Easy-to-use live chat platform
• Fully customizable widgets
• Multiplatform support
• Advanced chatbots
• Powerful automation features

If you have a small team with just one customer support rep, you can use Chatway for free and unlock pro features for 14 days. Prices for paid packages start at $9, so it’s still a cheap option.

Chatway has amassed positive reviews from most users. It has got between 4.4 and 5 stars on most sites, such as G2 and Capterra.

2. Tidio

Designed for businesses of all sizes, including high-traffic e-commerce stores, Tidio is another popular live chat solution you can use instead of Giosg.

Key Features

• AI-powered chatbots
• Integrations with Shopify, WordPress, Instagram, WhatsApp, Messenger, and more
• Customizable chat widgets
• Team collaboration tools
• Analytics and reporting

Highlights

• Lots of educational resources
• Email marketing integration
• Robust automation features

Tidio’s pricing starts at $29 per month for up to 100 conversations, but there are many plans for different needs, including a free version.

With over 1,500 reviews from previous users, Tidio has been rated 4.7 out of 5 stars on G2. This shows that most people have been satisfied using this live chat platform.

3. Smartsupp

Focusing on sales, Smartsupp is a live chat solution that can boost your e-commerce business and help you build a solid customer base.

Key Features

• Automated chatbots
• AI-generated, personalized messages
• Visitor tracking
• Chat transcripts
• Integrations with e-commerce websites and social media platforms
• Email notifications
• Customizable widgets

Highlights

• Compatibility with e-commerce platforms
• Lead generation focus
• Multichannel chats centralization

This tool is available for free, but you can purchase a paid plan to unlock advanced features. Prices start at $14.

Smartsupp has accumulated excellent reviews from previous customers. On Capterra and GetApp, it has 4.6 stars. G2 gave it 4.7 stars based on more than 600 reviews.

4. LiveChat

Built to help you achieve your business goals, LiveChat improves communications between your company and your business by offering a robust platform with innovative features.

Key Features

• Powerful chat functionalities, such as canned responses and rich messages
• Reporting and analytics
• Interactions with e-commerce websites, social media platforms, and other solutions, such as HubSpot and Mailchimp
• Customizable chat widgets
• Product cards
• Integrations with CRM software

Highlights

• Agent management for streamlined workloads
• Goals and sales tracker
• Native mobile apps

LiveChat offers different plans for those looking for a Giosg alternative. Prices start at $20 but can vary based on different factors.

This live chat solution has gotten excellent ratings on most customer review sites, such as GetApp (4.6 stars), G2 (4.5 stars), and Software Advice (4.6 stars).

5. Birdeye

Among the most popular Giosg alternatives, there’s also Birdeye. It’s a platform that provides businesses with comprehensive chat windows to stay connected with customers.

Key Features

• Real-time chat
• AI-powered chatbot
• Lead generation capabilities
• Analytics and reporting
• Seamless integration with many tools
• SMS integration
• Appointment scheduling

Highlights

• Around-the-clock support
• Mobile optimization
• Smart inbox

Birdeye was rated 4.7 out of 5 stars on G2, 4.7 on GetApp, and 4.0 on Trustpilot, suggesting that most reviews are positive. This live chat solution is available through multiple paid plans with different prices.

6. FreshChat

With FreshChat, you can get access to a feature-rich customer service suite that will elevate your business by focusing on your most powerful resource: customer communications.

Key Features

• Real-time and bot-driven support
• Analytics and reporting
• Intuitive interface
• Lots of customization options
• Omnichannel support
• Enhanced security and compliance

Highlights

• Advanced ticketing
• All-in-one toolkit for exceptional customer support
• Knowledge base integration

FresChat is available both as a free version and as paid plans, with prices starting at $19.

This Giosg alternative has been rated 4.4 and 4.1 stars on G2 and GetApp, respectively, which suggests that some reviews may be negative, but most users are happy with this live chat solution.

7. Drift

Drift is an easy-to-use buyer engagement platform with live chat capabilities that promises to help businesses stay connected with customers and make their experiences more memorable.

Key Features

• Agent management features
• Reporting and analytics
• AI-driven qualification
• Conversation cloud
• Marketing tools
• Integrations with social media platforms
• Mobile app

Highlights

• Bionic Chatbots
• Sales-oriented tools
• Integrations with CRM software, such as HubSpot

Unfortunately, Drift doesn’t provide clear pricing information on its website, but previous users claim that it’s expensive.

With 4.4 out of 5 stars on G2 based on over 1,200 reviews from previous customers, Drift proves that it’s a popular and useful live chat solution for businesses.

8. Truechat

Truechat is another one of the Giosg alternatives you’ll find, and it also focuses on customer service. This platform features many tools to boost satisfaction and sales.

Key Features

• Real-time chat
• Multi-chat channels
• File sharing
• Chat transcripts
• Integration with CRM systems and other solutions
• Analytics and reporting

Highlights

• Offline messaging
• Scalability approach
• Uninterrupted service for more reliability

There’s no pricing information on Truechat’s website, but most packages are flexible to suit different business needs.

Although not as popular as other Giosg alternatives, Truechat has managed to impress users. Most people who have used this live chat solution have left positive reviews. G2 rates this tool 4.6 out of 5 stars.

9. Verloop.io

Verloop.io is an all-in-one platform designed to help businesses provide exceptional customer support. This solution promises to adapt to your needs to make it easier to achieve your goals.

Key Features

• AI-powered chatbots
• Omnichannel support
• Lead generation and segmentation
• Personalized messaging
• Automated responses

Highlights

• Integrations with many solutions for different purposes, such as Salesforce, Slack, Zendesk, HubSpot, LeadSquared, Freshdesk, and more
• Advanced Large Language Model (LLM) architecture
• Automatic identification of areas of improvement

If you want to try this platform, you can choose between the free version and a paid plan. Prices start at $49.

Verloop.io is considered a user-friendly live chat platform, and it has amassed positive reviews on sites such as G2 and Capterra (4.7 out of 5 stars).

Choosing the Right Live Chat Solution

After learning more about the most popular options on the market, are you ready to choose the right live chat solution for your business? The following tips can help you make the best decision!

• Set a reasonable budget: The first step is to determine how much money you’re willing to spend on your live chat solution. Most of these tools require monthly or yearly subscriptions that will increase your business expenses.
• Define your team size: Many live chat solutions are designed to handle a specific team size. If you have a lot of employees or plan to expand your operations soon, you might need a tool with stronger capabilities and more advanced features.
• Assess your needs: Do you want to provide excellent customer service, generate more leads, boost conversions, or increase your sales? Are you looking for a way to gain insights for your marketing campaigns? Your live chat solution should be aligned with your business goals.
• Define your required features: What tools and solutions should your live chat platform have? Customizable chat windows? File sharing? Offline messaging? Choose a tool with capabilities that fit your daily business activities.
• Consider user experience: The live chat solution you choose should be easy to use for both your agents and your potential customers. Take advantage of free trials to test each option’s interface and see if it requires a steep learning curve. It’s also important to prioritize the ones that offer a good mobile experience.
• Don’t forget data privacy and security: If you want to avoid legal issues and maintain an excellent reputation, you should choose a live chat solution that protects customer data. The best ones are those that feature encryption and access control.
• Pay attention to customer support: During the free trial, find out if the vendor answers questions and solves issues on time. You should use a live chat platform from a reliable provider that is willing to keep systems up and running. This will help you ensure availability.
• Research multiple options: It’s always a good idea to evaluate several live chat solutions before committing to one. Use the information provided above to choose those that might fit your needs and start comparing prices, features, and capabilities.

Giosg is used by so many brands for one reason: it’s a great live chat solution. Unfortunately, that doesn’t mean this tool is for everyone. Your business may benefit from something completely different!

Chatway, for example, is equipped with powerful chatbots and fully customizable widgets for businesses that want to offer an innovative, personalized customer experience, keep users engaged, and succeed in today’s competitive business world. Plus, it’s one of the few free live chat solutions you’ll find today.

See what makes Chatway a good Giosg alternative. Sign up for free today!