March 4, 2025

Exciting New Updates: Real-Time Visitors’ Insights and New Inbox Filters 

Are you curious about what your website visitors are exploring and how they interact with your site? With our latest update, you can now track visitors in real time, gain valuable insights into their browsing behaviour, and engage with them at the perfect moment.

In addition, we’ve introduced new inbox filters to help your team stay organized, reduce response times, and manage conversations more effectively.

Let’s explore the benefits of both updates.

Live Visitor’s Insights and Its Benefits

With the Live Visitor Tracking feature, you gain instant access to key visitor details, including who’s browsing, allowing you to see visitors’ names, locations, and emails. You can also track what they’re interested in by monitoring the pages they view and how long they stay. This insight enables you to engage them effectively, initiating conversations at the right moment and personalizing your approach to improve their experience.

Benefits:

• Personalized Interactions: Greet visitors by name, offer tailored recommendations, and build stronger relationships.
• Proactive Engagement: Instead of waiting for visitors to reach out, use the “Start Chat” option to initiate conversations and guide them through their journey.
• Improved Conversions: By assisting visitors when they need it most, you can turn passive browsing into meaningful interactions that drive sales and customer satisfaction.
• Smart Targeting: Use filters to segment visitors based on country and visitor type (new vs. returning), so your team can focus on high-value opportunities.

How to Enable and Customize Live Visitor’s Insights

Getting started is easy! Here’s how you can enable and customize this feature:

1. Go to the Left Panel – Log into your Chatway dashboard and go to the panel on the left side of the dashboard.
2. Enable Live Visitor Tracking – Click on the Live Visitors section and toggle the option to start tracking visitors in real time.
3. Apply Filters – Apply visitor filters (e.g., country, visitor type) to refine your engagement strategy.
4. Start Engaging – Use the “Start Chat” button to initiate conversations with visitors at the right moment.

New Inbox Filters and Its Benefits

Managing customer conversations just got easier with the three new inbox filters we’ve added to streamline your workflow:

🔹 Unread: Quickly find and respond to messages that haven’t been addressed yet.
🔹 Assigned to Me: Focus on conversations that are specifically assigned to you.
🔹 Longest Wait Time: Prioritize customers who have been waiting the longest to ensure no message goes unanswered.

Benefits:

• Faster Response Times: Reduce wait times and keep customers satisfied.
• Better Team Collaboration: Easily assign and manage conversations within your team.
• Improved Organization: Sort messages based on urgency and importance to stay on top of customer interactions.

How Both Updates Enhance Customer Interaction 

With Live Visitor Insights and New Inbox Filters, you can:

• Track visitor behavior and engage them proactively. 
• Ensure your team responds to messages in a timely and organized way.
• Deliver a more personalized and seamless customer experience.

Conclusion

These updates are designed to help you connect with visitors in real-time, streamline your inbox management, and deliver a superior customer experience. By making interactions more proactive and organized, you can boost engagement, conversions, and customer satisfaction.

Ready to take advantage of these new features? Log in to your account on Chatway and start exploring them now.