November 11, 2024

Top 5 Engati Alternatives to Try in 2024

Engati is an excellent tool for business owners and customer support agents to connect and engage with their audience, completely transforming their experience with the company. While it helps convert leads, Engati offers limited features unless users opt for a monthly subscription.

Paying for live chat tools may not be an option for small business owners. If you’re bootstrapping your company, this guide will help you explore the top five affordable and feature-rich Engati alternatives. Let’s get started!

The Top 5 Engati Live Chat Alternatives

Here are the top five Engati alternatives for business owners and customer support agents: 

1. Chatway

Chatway revolutionizes the way businesses interact with their target audience, increasing customer satisfaction, streamlining communication, and improving team collaboration. 

Target audience: Fantastic for small and medium-sized businesses, e-commerce companies and websites, and other online stores

Features

Chatway offers a wide range of features to transform online customer experiences and convert leads. These include real-time messaging, multilingual support, automated responses, customization, social media integrations, FAQ functionality and canned responses, segmentation, and analytics.

Pros

• Full customization
• Incredibly friendly user interface
• Easy to use for customer support staff
• Simple integrations

Cons

• Lack of customized preset chat responses (The company is soon introducing an AI chatbot to address this issue)

Pricing

Chatway offers two different packages for business owners, and these are as follows: 

• Free: $0
• Pro: $9 per agent per month

2. Haptik

Haptik is an enterprise conversational AI platform that can help boost return on investment (ROI), increase visitor engagement, improve customer satisfaction, optimize costs, and streamline efficiency. It is one of the most stable Engati alternatives on the market. 

Target audience: Great for businesses operating in fintech, retail, gaming, travel, and healthcare industry

Features

Haptik offers great chatbot and content management tools. It provides many unique features to drive leads, some of which include the following: 

• Automation
• Artificial intelligence
• In-app messaging
• Integrations
• Customization
• Lead development
• Targeted emails
• Co-browsing
• Pop-up chats

Pros

• Easy to use
• Basic, user-friendly features
• Great customer support

Cons

• Lack of advanced features
• AI restrictions 
• Expensive

Pricing

There is no pricing information on the company’s official website. However, reports from other sources suggest that Haptik may cost $5,000 or more annually. 

3. Agent Assist

Resolving customer issues without the right tools can take a painstakingly long time. Fortunately, Agent Assist is one of the most efficient Engati alternatives, allowing customer support agents to address problems faster and more accurately. 

Besides resolving consumer issues, Agent Assist helps reduce costs by allowing representatives to handle 28% more queries. In addition to that, quicker responses lower the cart abandonment rate by 15%. 

Target audience: Perfect for customer support agents with dyslexia or dyspraxia

Features

Agent Assist has several key features, including recommended responses, answers from a centralized knowledge base, and live call transcription. 

Pros

• Immediate support
• Onboarding assistance
• Better compliance
• Enhanced call handling

Cons

• Lacks human touch
• Limited scope
• Over-reliant agents
• Integration challenges
• Technical issues

Pricing

Unlike other Engati alternatives that charge business owners monthly or annually, Agent Assist has a unique payment plan. Users must pay per minute or by the session. 

Here is the pricing detail across different features: 

• Chat: $0.06 per session
• Chat summarization: $0.006 per session
• Voice sessions (including all of the features): $0.03 per minute
• Voice sessions with summarization only: $0.02 per minute
• Voice sessions without summarization: $0.02 per minute

4. Gupshup

Are you looking to empower your leads? Do you need help boosting your company’s revenue? Gupshup has you covered. It comes with next-gen Conversational AI, CRM, CTX, and CX tools to help customer support agents interact with your target audience across more than 30 messaging channels. 

Target audience: Great for small and medium-sized businesses that are looking to create engaging customer experiences

Features

Gupshup has a unique set of features that lets businesses: 

• Engage better with precise marketing
• Sharpen their marketing strategy with predictive insights
• Transform conversations into conversions
• Promote products with image-rich cards
• Provide relevant cross-sell recommendations
• Reclaim abandoned carts
• Gain actionable insights
• Scale engagement over multiple messaging platforms

Pros

• Fantastic customer support
• Ease of integration
• User-friendly interface

Cons

• No proper dashboard 
• Poor analytical insights

Pricing

Business owners who are interested in purchasing Gupshup should reach out to the company for pricing information, as there are no details available on its official website. 

5. Oracle

Oracle doesn’t have an all-in-one solution but offers many different tools to improve customer experiences, answer questions, and resolve product issues. It supports multiple channels, allowing customer care agents to connect with your target audience and enhance resolution rates. 

Target audience: Good for small, medium, and large-sized businesses that are already using Oracle and looking to improve customer experience and performance

Features

Oracle lets business owners curate digital service experiences with ease. It has many features that proactively engage the customers and help them find answers easily or reach out for human support. Besides that, some of the offerings can boost agent productivity. 

Here is a list of features Oracle has to offer: 

• Asynchronous chat
• Unified knowledge base
• Reliable, cross-channel routing
• Cross-channel feedback management
• Event-triggered communications
• Broadcast service-related messages
• Deliverability optimization
• Targeting and personalizing messages

Pros

• Familiar user interface for agents who are already using Oracle
• Easier integration with existing Oracle databases
• Sophisticated business intelligence and AI tools 

Cons

• Difficult to navigate for beginners
• Lacks social CRM capabilities
• A limited selection of integrated third-party plugins
• Some features may be browser-specific

Pricing

Interested business owners should contact the company’s sales department for pricing information. 

Choosing the Right Live Chat Solution

Although this guide goes over the top five Engati alternatives, there are many other tools on the market that could cater to your business’s needs. Since most companies offer free trials, it’s best to check out the different solutions to determine the best one for your customer support agents. 

Each of the top five Engati alternatives comes with a wide range of offerings to improve conversions, boost leads, and provide a seamless customer experience. 

However, business owners need to consider other factors to help them choose a conversational chatbot software that caters to their needs. These include the following: 

• Budget: Not all businesses can afford to pay high monthly or annual costs for customer support tools. It’s best to analyze your company’s finances before investing in an advanced chatbot solution. 
• Team size: Some customer support tools can accommodate a few agents at a single time, while others may not have any restrictions on the number of users. Your team size may also impact monthly subscription fees. 
• Integrations: While many live chat solutions can integrate with several different platforms, not all of them provide ease of integration. A free trial can help determine whether a particular tool is compatible with your existing systems and databases. 
• Features: Oracle offers a wide range of features but is much more expensive than the other Engati alternatives discussed in this guide. If you don’t need such offerings, it’s best to save money and choose another customer support solution. 

Before investing in a live chat platform, business owners need to research and compare the features of the top five Engati alternatives. At the same time, they must consider their own requirements prior to making an informed decision.

Final Thoughts on the Best Engati Alternatives for 2024

While Engati offers a better, faster, and stronger way to connect with your customers, it’s expensive, complicated to navigate, and riddled with usability issues. Fortunately, there are many great alternatives, including Chatway, Agent Assist, and more. 

However, not all of them will be the perfect fit for your business. For example, Gupshup offers precise marketing but fails to provide actionable analytical insights like Chatway. Consider your company’s needs before choosing a live chat platform. You will also need to complement the tool with strategies to help boost sales. 

If you’re looking for an easy-to-use, free chat tool for your business, Chatway is one of the best Engati alternatives out there. Sign up today for free and easily manage all of your customer interactions!