Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Customer Service,Live Chat - 6 Mins READ
Content Marketer
Engati is an excellent tool for business owners and customer support agents to connect and engage with their audience, completely transforming their experience with the company. While it helps convert leads, Engati offers limited features unless users opt for a monthly subscription.
Paying for live chat tools may not be an option for small business owners. If you’re bootstrapping your company, this guide will help you explore the top five affordable and feature-rich Engati alternatives. Let’s get started!
Here are the top five Engati alternatives for business owners and customer support agents:
Chatway revolutionizes the way businesses interact with their target audience, increasing customer satisfaction, streamlining communication, and improving team collaboration.
Target audience: Fantastic for small and medium-sized businesses, e-commerce companies and websites, and other online stores
Chatway offers a wide range of features to transform online customer experiences and convert leads. These include real-time messaging, multilingual support, automated responses, customization, social media integrations, FAQ functionality and canned responses, segmentation, and analytics.
Chatway offers two different packages for business owners, and these are as follows:
Haptik is an enterprise conversational AI platform that can help boost return on investment (ROI), increase visitor engagement, improve customer satisfaction, optimize costs, and streamline efficiency. It is one of the most stable Engati alternatives on the market.
Target audience: Great for businesses operating in fintech, retail, gaming, travel, and healthcare industry
Haptik offers great chatbot and content management tools. It provides many unique features to drive leads, some of which include the following:
Pros
There is no pricing information on the company’s official website. However, reports from other sources suggest that Haptik may cost $5,000 or more annually.
Resolving customer issues without the right tools can take a painstakingly long time. Fortunately, Agent Assist is one of the most efficient Engati alternatives, allowing customer support agents to address problems faster and more accurately.
Besides resolving consumer issues, Agent Assist helps reduce costs by allowing representatives to handle 28% more queries. In addition to that, quicker responses lower the cart abandonment rate by 15%.
Target audience: Perfect for customer support agents with dyslexia or dyspraxia
Features
Agent Assist has several key features, including recommended responses, answers from a centralized knowledge base, and live call transcription.
Unlike other Engati alternatives that charge business owners monthly or annually, Agent Assist has a unique payment plan. Users must pay per minute or by the session.
Here is the pricing detail across different features:
Are you looking to empower your leads? Do you need help boosting your company’s revenue? Gupshup has you covered. It comes with next-gen Conversational AI, CRM, CTX, and CX tools to help customer support agents interact with your target audience across more than 30 messaging channels.
Target audience: Great for small and medium-sized businesses that are looking to create engaging customer experiences
Gupshup has a unique set of features that lets businesses:
Business owners who are interested in purchasing Gupshup should reach out to the company for pricing information, as there are no details available on its official website.
Oracle doesn’t have an all-in-one solution but offers many different tools to improve customer experiences, answer questions, and resolve product issues. It supports multiple channels, allowing customer care agents to connect with your target audience and enhance resolution rates.
Target audience: Good for small, medium, and large-sized businesses that are already using Oracle and looking to improve customer experience and performance
Oracle lets business owners curate digital service experiences with ease. It has many features that proactively engage the customers and help them find answers easily or reach out for human support. Besides that, some of the offerings can boost agent productivity.
Here is a list of features Oracle has to offer:
Interested business owners should contact the company’s sales department for pricing information.
Although this guide goes over the top five Engati alternatives, there are many other tools on the market that could cater to your business’s needs. Since most companies offer free trials, it’s best to check out the different solutions to determine the best one for your customer support agents.
Each of the top five Engati alternatives comes with a wide range of offerings to improve conversions, boost leads, and provide a seamless customer experience.
However, business owners need to consider other factors to help them choose a conversational chatbot software that caters to their needs. These include the following:
Before investing in a live chat platform, business owners need to research and compare the features of the top five Engati alternatives. At the same time, they must consider their own requirements prior to making an informed decision.
Final Thoughts on the Best Engati Alternatives for 2024
While Engati offers a better, faster, and stronger way to connect with your customers, it’s expensive, complicated to navigate, and riddled with usability issues. Fortunately, there are many great alternatives, including Chatway, Agent Assist, and more.
However, not all of them will be the perfect fit for your business. For example, Gupshup offers precise marketing but fails to provide actionable analytical insights like Chatway. Consider your company’s needs before choosing a live chat platform. You will also need to complement the tool with strategies to help boost sales.
If you’re looking for an easy-to-use, free chat tool for your business, Chatway is one of the best Engati alternatives out there. Sign up today for free and easily manage all of your customer interactions!
Live Chat,Support,Website - 10 Mins READ
SaaS Content Writer at Chatway focused on customer support and engagement. I write about live chat strategies that drive better engagement, satisfaction, and conversions.
SaaS Content Writer at Chatway focused on customer support and engagement. I write about live chat strategies that drive better engagement, satisfaction, and conversions.
Live Chat - 8 Mins READ
SaaS Content Writer at Chatway focused on customer support and engagement. I write about live chat strategies that drive better engagement, satisfaction, and conversions.
