September 4, 2024

Boost your workflow with Chatway’s latest features: custom agent availability, page targeting, and reminders

In today’s fast-paced world, optimizing your workflow is key to keeping customers happy and staying competitive. At Chatway, we get it. That’s why we’re constantly introducing new features to help you and your team work smarter. Here are some of the latest updates that make your daily tasks easier: custom agent availability, page and country targeting, and setting reminders.

1. Custom Agent Availability: Manage Your Working and Non-working Time with Ease

One of the new features of Chatway live chat is the ability to customize your and your agents’ availability. Instead of manually setting your status to online or offline, you can now automate this process based on specific hours of the day, and your agents’ too. This feature is perfect for businesses that operate in multiple time zones or have specific operating hours.

You can set your own status (to online or offline) to change automatically at specific hours of the day and on specific dates through your profile page. Owners and account admins can change the status of other agents via the agents page. You can read more about how to set it up in our help center guide.

How it can be useful:

• Efficiency: No more forgetting to log off or switch your status after hours.
• Work-life balance: This feature helps to ensure that you or your agents aren’t working outside of your/ their scheduled hours.
• Customer expectations: You can maintain transparency with your customers by clearly showing when your team is available, avoiding frustrations and ensuring prompt responses.

2. Page and Country Targeting: Show Your Chat Widget Where It Matters Most

Not every customer interaction needs to happen on every page or for every location. With the latest feature of Page and Country Targeting, you can control exactly where your chat widget appears.

This feature is available for paid users only and lets you control where your chat widget appears. You can choose to display or hide it on specific domains, pages, or for visitors from certain countries. For example, you can show the chat widget only on product pages. You can set these targeting rules in the widget settings (by default, the rules are off, and the widget appears on all pages and for all countries). You can read more about how to set up page targeting here and country targeting here.

How it can be useful:

• Targeted engagement: Only show the chat widget on the pages where you expect interaction, such as your product or contact pages.
• Improved user experience: By hiding the chat widget on irrelevant pages, you prevent clutter and provide a smoother browsing experience.
• Localized support: If your business operates in multiple countries, you can target the chat widget to appear only in specific regions, ensuring that customers see relevant support options.

3. Setting Reminders: Never Miss a Task Again

Another practical feature we recently introduced to Chatway live chat is the ability to set reminders for yourself or your team. This ensures that important tasks or follow-ups don’t fall through the cracks. Whether it’s reminding an agent to follow up with a customer or noting a task for a future date, this feature keeps everyone on the team on track.

This really is a convenient way of scheduling a note to yourself or your team in the future, for the current conversation. For example, it can be used to remind yourself for a demo call you planned with your client. You can check how to set up reminders here.

How it can be useful:

• Enhanced productivity: Set reminders for important tasks, ensuring nothing gets overlooked.
• Team collaboration: Assign reminders to team members, ensuring everyone is aligned and deadlines are met.
• Organized workflow: With scheduled reminders, you can manage your workload more effectively, preventing last-minute scrambles.

Conclusion

Chatway live chat latest features – Custom Agent Availability, Page and Country Targeting, and Setting Reminders – are designed to help streamline your operations and improve both your team’s productivity and customer experience. By automating status changes, targeting the right audience, and ensuring nothing slips through the cracks, these tools empower you to manage your workflow with precision and ease.

Are you ready to enhance your workflow? Start using these features today and see how Chatway live chat can make your business operations smoother than ever!

For more information on how to implement these features, you can check out the Chatway Help Center.