April 8, 2025

Chatway is now on the Thinkific App Store

We’re super stoked to announce that Chatway, your all-in-one live chat solution, is now available on the Thinkific App Store! Whether you’re teaching business strategy, photography, coding, or yoga, student engagement is everything. And as your courses grow, so does the need to stay connected with your learners in a way that feels human, fast, and helpful. That is where Chatway comes in.

If, as a course creator you’re looking to boost learner engagement, offer real-time support, and keep your students coming back for more, Chatway is your best bet. Here’s why:

With Chatway on your Thinkific site, you can:

• Increase student engagement: You get to answer questions in real-time so learners stay motivated and don’t drop off.  Whether they’re stuck on a tricky concept or need clarification on a module, you’re there to help immediately.
  
• Build trust and community: The key to successful online learning is a sense of connection. Being available when your students need you, whether it’s to answer a question or offer encouragement, is key to growing your community. It is one way you can create a classroom environment that feels more personal and less isolated.
  
• Streamline your support: Handling student inquiries doesn’t have to be overwhelming. Chatway’s pre-written responses (canned messages) make it easy to address common questions without typing the same answers over and over again. This helps you respond quickly and consistently, ensuring students get the information they need without delay, while you focus on delivering top-notch course content.
  
• Enhance the learning experience: Learning doesn’t stop when students finish a lesson-it continues with the support you provide. With Chatway, you’re offering on-demand, personalized support that adapts to each student’s needs. Whether they need a quick clarification or in-depth guidance, you’re always just a chat away, making the learning experience feel more interactive, engaging, and tailored to their journey.
  
• Expand your reach: As a course creator, your students could be located anywhere in the world. Chatway’s multilingual support ensures that language barriers don’t stand in the way of great learning experiences. Plus, with the ability to connect with students through various social media chat channels like WhatsApp and Messenger, you’re offering a seamless way to engage with learners in the channels they prefer, wherever they are.

Features Chatway adds to your Thinkific Site

Thinkific already makes it easy to create, design, and launch great online courses that bring your knowledge to a global audience. But the real challenge begins once your course is live. How do you ensure that students stay engaged, have their questions answered in real time, and continue making progress through the material?

This is where Chatway steps in to transform your online teaching experience. Whether you’re trying to boost engagement or offer personalized support, Chatway is the perfect tool to help you succeed. By integrating seamlessly with Thinkific, Chatway brings real-time communication right to your course pages, giving students and instructors a connection that mimics the energy of a physical classroom.

Let’s break down what you can now do with Chatway on your Thinkific site:

Chat in Real-Time 

Answer student questions as they learn. With Chatway’s real-time chat feature, instructors can support students by eliminating frustration and preventing untimely drop-offs from courses. Instead of waiting for an email response or relying on forum posts, students get the answers they need instantly, keeping them on track and engaged. By providing immediate support, you’re not just answering questions, you’re actively encouraging continuous learning.

FAQs and Canned Responses

Save valuable time with prewritten responses to frequently asked questions. Whether students are asking about how to access a specific lesson, where to find course materials, or the timing of upcoming webinars, Chatway’s canned messages let you instantly address common queries without typing out the same responses over and over. This helps you maintain a fast response time and ensures that students receive consistent, accurate information, even when you’re handling multiple conversations at once.

Personalized Chat Widget

Chatway’s customizable chat widget allows you to match the chat interface to your unique brand colours, fonts, and tone. Your chat tool should blend seamlessly with the rest of your site, maintaining the professional and cohesive look of your brand. This level of personalization ensures that when students use the chat feature, they feel like they’re engaging with your brand every step of the way. 

Support from Multiple Agents 

Are you running your course with a team? No problem. Chatway’s multi-agent support lets you add multiple team members or instructors to your dashboard, so your students can get help whenever they need it. Whether you’re flying solo or not, Chatway ensures that you or your team members are always available to provide your student with the support they need. Working with a team means faster response times, a smoother support experience for your students, and less pressure on you.

Segmentation and Tags

Chatway’s segmentation and tagging features let you categorize students based on various criteria, such as demographics, behaviour, or preferences. By tagging your students according to specific attributes (like course progress, interests, or location), you can easily filter and target them with tailored support, announcements, or promotions that resonate with them. It helps you save time by focusing your communication efforts on specific groups, rather than trying to manage your entire student base in one go. It’s an efficient way to stay relevant and keep students engaged at every stage of their learning journey.

Social Channel Chat Buttons

Add chat buttons that link directly to your WhatsApp, Facebook Messenger, SMS texting, Telegram, Instagram DM, Click to call, Email, WeChat, TikTok, etc. With this feature, your students can reach out to you however they prefer. By meeting students where they are, you increase the chances of maintaining a smooth, ongoing conversation that feels natural to them. Offering multiple communication channels makes you more accessible, and it gives your students more flexibility in how they interact with you.

Seamless Integration

No code. No stress. Setting up Chatway on Thinkific is as easy as clicking a button. With a few simple steps, you can add the live chat tool to your Thinkific site without needing any technical knowledge or coding skills. The integration is smooth, seamless, and quick-getting you up and running in no time.

The Result?

• More engaged students who feel supported and motivated throughout their learning journey.
  
• Fewer support emails, as most queries can be addressed quickly through real-time chat or canned messages.
  
• Higher course completion rates, driven by the personalized, on-demand assistance you offer students.
  
• A stronger, more connected course community where every student feels heard and valued.

Pricing

Chatway offers a forever free plan so you can try it out risk-free. When you’re ready to upgrade, paid plans start at just $9/month (billed annually) or $15/month on a monthly basis.

Get started now

Bring Chatway live chat to your Thinkific site and turn passive learners into active participants.