October 1, 2024

Chatway is now available on the BigCommerce Online Store!

Great news – Chatway Live Chat is now available as an app on BigCommerce! Since its launch, the app has seen widespread adoption, earning top ratings and receiving numerous 5-star reviews.

New to Chatway? It’s our latest tool designed to centralize communication with your website visitors by integrating live chat, email, and Facebook Messenger in one place, making it easy to manage conversations.

Whether you’re looking to improve customer service or speed up response times, the Chatway app on BigCommerce provides a fully customizable messaging solution tailored to your business needs.

Discover Chatway:

Connect with your customers using live chat, or effortlessly integrate it with email and Facebook Messenger to manage all client interactions in one convenient location. And there’s more to come with additional integrations on the horizon! You can engage with customers using our intuitive desktop interface or stay connected on the move with our mobile apps, available on the Apple App Store and Google Play Store.

Why choose Chatway?

Although Chatway is a new addition, it quickly gained recognition after launching as a standalone app compatible with any website, earning praise from business owners worldwide, including users on Shopify, Wix, WordPress, Square and Duda.

Our team at Chatway has extensive experience developing apps across different platforms, giving us valuable insight into customer needs and ensuring seamless implementation.

Many of our customers asked for a live chat solution that not only enhances customer service but also integrates smoothly with our other popular products, like Chaty – a favorite with over 150,000 active users. Chaty brings together multiple social and communication channels into one simple widget.

In response to your feedback, we developed Chatway to meet your needs – a versatile product suitable for users of all skill levels, even those with no coding knowledge!

Take advantage of Chatway’s standout features

Chatway offers a clean, easy-to-use interface with a quick setup process and a highly customizable widget to match your website’s look and feel. You can tailor everything from colors and icons to the text for a seamless integration!

Deliver seamless multi-channel customer support by managing messages from live chat, email, and Facebook Messenger-all within your Chatway dashboard.

Improve teamwork by adding unlimited agents, allowing your team to collaborate effortlessly on customer conversations. Agents can share notes, assign tasks, and work together to provide quicker, more efficient responses, ensuring a better customer experience.

Chatway is designed to boost your customer satisfaction.

Gain access to a powerful analytics dashboard to monitor your widget’s performance and a contacts page for valuable customer insights. Dive into detailed customer profiles and conversation histories to better understand their needs, preferences, and backgrounds.

And here’s the best part – Chatway is completely free to use! Sign up today, no credit card required!

Though Chatway is a new app, it’s packed with features. Stay tuned on our website for updates on exciting new developments! With upcoming features like automations, enhanced analytics, an AI writing assistant, API, knowledge base, and more social integrations, Chatway is not just a reliable solution but one that grows with your business.

In summary…

Chatway offers simplicity and convenience for you, your team, and your customers, while also enhancing the look of your site.

Getting started with Chatway is quick and hassle-free-no need to sift through complex guides or help desk articles.

The Chatway app is not only fully customizable but also lightweight and incredibly fast.

Setting up your Chatway widget is as easy as two steps. First, download the Chatway app for Bigcommerce for free from the Bigcommerce App Store (check out our helpdesk article for more info). Next, sign up or log in to your account. Now comes the fun part-create your Chatway widget, and you’re all set!

With Chatway, you’re always within reach of your customers, ensuring an excellent experience for both your team and your clients. Best of luck!