Quickly respond to customer and visitor inquiries via live chat
Let Al answer questions and support your customers 24/7
See who's browsing your website live and instantly start conversations
Create custom rules to engage visitors, qualify leads, and simplify tasks.
Real-time order & cart insights to assist with purchases and access to store data.
Personalize the chat widget to match your business's style and branding
Stay updated on all incoming messages with email and push notifications
Improve the way your team works with chat assignments and private notes
Provide support on the go with Chatway's mobile apps for iOS and Android devices
Create a library of common answers and use them to reply in seconds
Interact with visitors in their preferred language, supporting 20+ languages
Use Chatway live chat on multiple platforms such as Shopify, Wix, Duda etc
Get insights into your support activities to better understand customer interactions
Manage all chats in one unified inbox. Integrate with Email, Messenger and Instagram.
Categorize and label conversations using specific criteria for personalized support
Chatway helps eCommerce recover carts, answer questions, and boost sales.
Use Chatway for SaaS to convert trial users into customers with support.
Chatway helps support teams resolve issues quickly and improve satisfaction.
Finance teams use Chatway for secure client questions.
Learn why Chatway is the best live chat tool for student support.
Chatway enhances booking by guiding travelers and answering questions.
Real estate teams use Chatway to respond to inquiries and close deals.
Chatway connects you with clients quickly and offers personalized service.
Chatway helps engage candidates and streamline hiring.
Engage supporters, answer questions, and build relationships.
Live Chat - 7 Mins READ
Content Marketer
Sometimes, finding the right live chat software for your business is an overwhelming process. The reason for this is the high number of options available online.
While they all offer something different, some have specific features that may be more or less useful depending on your business. Chatfuel is one of those platforms.
What makes Chatfuel an effective live chat software is that it uses an AI assistant that learns quickly and adapts to your brand’s voice. Besides that, it helps with lead qualification and lets you book appointments with your clients.
Regardless of that, it doesn’t have many pricing plans, which makes it difficult to find something that fits your budget. Moreover, Chatfuel’s features are too general compared to others.
Here, we will review seven Chatfuel alternatives for companies in need of live chats. Check them out now!
Although all the live chat solutions on this page are of excellent quality, we would say Chatway is the best for them. Why? Due to how its features simplify the process of addressing your customer’s concerns.
First, Chatway gives you a chatbot you can fully customize to adapt to your brand. Its multilingual support allows you to help your customers regardless of where they are from.
Big companies get tickets from other platforms and communication channels, such as Facebook Messenger, email, and more. This software understands this, so it integrates with other apps. WordPress, Shopify, Wix, BigCommerce, iOS, and Android are a few of them.
The runner-up for this list is Enchant. This software focuses on using AI to find the right answer to your customer’s questions. Apart from that, your agents can benefit from artificial intelligence to expand what they want to say, adjust their tone, or create personalized responses with it.
Enchant’s AI writer also lets customer support agents fix spelling and grammar mistakes. Thanks to that, you don’t have to type slower to avoid those problems. Users can use this assistant to get information about previous conversations or the context of the client.
This software lets you add a knowledge base for your customers. They can access it to find instant answers to their questions. The main integrations Enchant offers are WhatsApp, Facebook Messenger, and Instagram.
Enchant only has one pricing plan. It’s $15/mo. This software has two add-ons. You can buy advanced security for $5 per month. The platform has a feature called Enchant AI Standard in beta. Clients are free to use it while it’s still in development.
Similar to Enchant, AI is the center of this software’s features. The main goal of Front is to promote team collaboration.
With this platform, your customer support agents will get an omnichannel service to handle all your tickets in the same inbox. Front has automated workflows that organize your conversations depending on the priorities your business has.
You get a history of your previous chats to get some context before you talk to past customers. Analytics are one of this software’s strong points, too.
Users can track their conversations, response time, resolution time, customer feedback, and more. That information is available in the software’s interface, and everyone can access it. Front’s best integrations are Asana, Drift, Chatra, HubSpot, Facebook, and Instagram.
Gorgias is unique compared to any other live chat solutions. Its features and pricing structure are innovative and address anything your support agents may need while working.
Beyond that, this software has more than 100 integrations. You have Shopify, Klaviyo, and Yotpo, to name a few.
If you like analytics, Gorgias is the right choice for you. Its analytics feature studies your conversations with clients and compares their behavior to tell you what you could improve in the future.
The pricing structure Gorgias offers is unique. Here, you don’t choose a specific plan with preset features. Clients pay for the tickets they get monthly. Why? Because that way, they only pay for what they need.
Let’s say someone has 1,890 tickets a month. They would pay around $360 every 30 days. However, if they had 1,010, they would only be charged $344.
When you start using Freshdesk, you get streamlined workflows and an excellent ticketing system. We recommend you try this option if you want software that focuses on team collaboration.
The knowledge base Freshdesk uses is available for your agents. It should include information about the clients and their past behavior. That way, customer support workers know what to say to address everyone’s problems quickly.
This software has similar integrations to the others on the list. The primary ones are Slack, MS Teams, and Playvox.
Zoho Desk’s main goal is to give customer support teams everything they need to handle their client’s concerns. Hence, it has a wide variety of features. The main of them is the multi-brand help center that lets you create a self-service portal for specific customers.
Besides that, its universal inbox lets you talk to customers from all communication channels using one platform. You can streamline your social media presence in the interface’s help desk, add a live chat to your website, and submit web forms.
The software’s AI assistant answers frequent questions, makes auto-tag tickets, and analyzes how each conversation goes. Slack, Microsoft Teams, Zapier, and HubSpot are Zoho Desk’s best integrations.
The last option on this list is Help Scout. Its clear interface, great API, and outstanding support made it popular online. This live chat solution has many positive reviews.
Help Scout’s best feature is that it’s easy to track multiple tickets, which makes it perfect for big companies. Besides that, beginners won’t have trouble using this software due to how intuitive its interface is.
A developer’s job is not finished when they launch their software. Help Scout understands that, so it keeps improving its features as time passes.
Help Scout has a similar pricing system to Gorgias. You pay for the contacts you help each month. However, in this case, the software has three different options. The cost of those plans depends on the tickets you get.
As mentioned before, the process to pick a live chat website is overwhelming. You don’t want to spend your money on something that won’t help your business. Hence, try to always use the free trials these platforms offer.
Nonetheless, there are a few factors to keep in mind before picking a live chat software. We are talking about budget, team size, and features. Apart from them, keep these in mind:
Compare the features of the live chat options on this page, and pick the one that best works for your business. However, if we were to name one, we would say Chatway is the best of them.
All the options listed on this page are excellent live chat solutions. They have all the features you need to address your customer’s concerns quickly and share their information with your support agents.
What option should you go for? Everything depends on your company. Analyze all the platforms and see which one has the features that meet your needs better. Yet, we consider Chatway to be the best of them, and you can sign up for it for free.
Visit our website to see what makes Chatway a good Chatfuel alternative!
Live Chat,Support,Website - 10 Mins READ
SaaS Content Writer at Chatway focused on customer support and engagement. I write about live chat strategies that drive better engagement, satisfaction, and conversions.
SaaS Content Writer at Chatway focused on customer support and engagement. I write about live chat strategies that drive better engagement, satisfaction, and conversions.
Live Chat - 8 Mins READ
SaaS Content Writer at Chatway focused on customer support and engagement. I write about live chat strategies that drive better engagement, satisfaction, and conversions.
