Consider These Chaport Alternatives for Better Customer Support in 2024

Damilola Oyetunji

Content Marketer

Chaport is one of the many tools quickly becoming integral parts of many companies worldwide. It provides a live chat solution that promotes engagement between a business and its customer base. These days, with online transactions taking a front-row seat, such a tool can be very useful. However, Chaport has a few drawbacks that may leave you looking for Chaport alternatives for your customer support solutions.

Firstly, the pricing is a bit of a concern for a live chat app. Yes, there is a free option available, but if you want the full benefit of this tool, you will have to pay $99 per month for an unlimited plan. Also, some users have found the setup to be a bit complicated. When running a busy enterprise, the last thing you want is to waste valuable time trying to set up your live chat platform. 

This article will look at seven Chaport alternatives that may give you a better chat experience, value for money, and significantly improve your bottom line. Read on and get ready to make 2024 a great year for your business.

Top Seven Chaport Alternatives

With so many choices available online, coming up with the best Chaport alternatives is a lot more difficult than it seems. However, the following are some of the live chat tools that have taken 2024 by storm:

1. Chatway

One of the most talked about Chaport alternatives is Chatway. Although a lot newer to the customer support scene compared to many other options, it still packs a punch and is making waves in the online business industry. Its intuitive live chat interface is one of its most highlighted features.

The app is designed to provide tailored responses that have been shown to lead to higher customer satisfaction rates and much shorter resolution times. While you are assisting your customers, Chatway will be working tirelessly in the background to collect valuable customer data. 

This software takes personalized assistance to a whole new level and is available for free! It’s no wonder Capterra users gave Chatway an amazing 4.9-star rating. Also, this is an app you can confidently integrate with your business and take on all your closest competitors.

Features

• File sharing
• Email and push notifications
• Intuitive user interface
• Canned responses
• Multilingual support
• Shared inbox
• Mobile and web application
• Multiple platform integrations (WordPress, Shopify, Duda, Wix, Facebook Messenger etc)
• Team collaboration tools

See what makes Chatway a good Chaport alternative

2. Shopify Inbox

This is a customer support tool that needs little introduction. If you are a business looking to get ahead in 2024, you should have heard about Shopify Inbox by now. It is a great Chaport alternative for small businesses that may not have the budget for a dedicated customer support team.

With features such as customer profiles, notifications, and targeted emails, Shopify Inbox can do a great job with minimal assistance. A single person will be empowered by this app to create automated messages and hold multiple customer conversations. 

You can try this app for free and then enjoy the first month for just a dollar. That’s a great deal for a customer support tool with a 4.8-star rating on Capterra.

Features

• Discount codes
• Cart actions
• Automation
• Instant replies
• Follow up emails
• Customer insights 
• Social media integrations

3. JivoChat

Being able to talk to customers in real-time is a priceless tool for an online business. With JivoChat, your customers will always feel that you are standing by, ready to cater to their needs. The instant messaging feature is top-notch and leads to better customer satisfaction through targeted responses.

It also allows message funneling, which can be used to boost sales by allowing you to engage with customers who may be thinking of abandoning their carts. Whenever you come across a few tricky questions, the team inbox feature will allow everyone to contribute to the conversation.

JivoChat is a bargain at just $19 per month for the professional plan. Capterra has given the app a well-deserved 4.6-star rating.

Features

• Live chat for mobile and websites
• Chatbots
• Social media integrations
• Jivo marketing
• AI assistant
• Callback and video calls
• Jivo team chats
• Pop-ups
• In-app messaging

4. Tidio

If you are running a small business and you need a tailor-made live chat solution, Tidio might be just what you are looking for. The best thing about it is that it is absolutely free. That’s right! You can have it up and running on your website at no cost at all.

While other plans require payment, the free version is packed with loads of exciting features that are presented through an easy-to-use interface. It even comes with an AI-powered customer support platform to take your business to the next level. 

Tidio has an impressive 4.8-star rating on Capterra, which should be enough to inspire confidence in its capabilities.

Features

• Customizable chat widgets
• eCommerce integrations
• Conversation history
• Ticket management
• Visitor behavior analysis
• Real-time visitor list
• Automated messaging
• Offline messages
• Tags and contact properties
• Chatbot templates
• Fallback mechanism

5. Gorgias

Sometimes, all it takes is a quick response to gain that allusive customer approval all businesses desperately want. Gorgias can empower support teams to always have their finger on the dial, ready to assist. It is very easy to use and, at just $10 per month for the starter pack, offers great value for money.

When used for small businesses, Gorgias will streamline customer service and integrate with great platforms such as Shopify and Magneto. If you want to provide a personalized experience for your customers, this is one app you have to consider. On Capterra, positive user reviews have earned Gorgias a 4.7-star rating.

Features

• API
• Activity tracking
• Alerts/escalation
• Appointment management
• Autoresponders
• Calendar management
• Call center management
• Call routing

6. Tawk.to

The user interface on Tawk.to is excellent. Navigating the app is smooth and allows you access to all the important features at the click of a mouse. You can also customize the chat widget to represent your brand, allowing you more opportunities to advertise your business whenever you interact with customers.

Tawk.to also has a very effective canned responses platform that gives you the tools to respond to your customers’ needs in record time. Even if your team finds itself flooded with requests, the app’s autoresponders will take over and keep customers engaged until someone is ready to assist them.

This app is free to use, which allows even very small businesses access to its amazing tools. It also enjoys a 4.6-star rating on Capterra.

Features

• Pop-ups
• Live chat
• Notifications
• Targeted emails
• In-app messaging
• Co-browsing
• Customization
• Conversation archiving
• Lead development
• Knowledge base
• Team inbox
• Customer profiles

7. LiveChat

Competition for customers is tough out there, so sales teams need all the help they can get. LiveChat is one of the Chaport alternatives that can provide that. It offers an incredible user experience while seamlessly integrating with over 200+ types of software. You can meet your customers on Facebook, X, Instagram, or wherever else they may prefer to chat. 

However, even though the platform offers a free 14-day trial version, you will soon have to pay at least $20 per month to continue using it. Also, there have been some issues with slow load times, which is not expected from such a great app. LiveChat does have a great 4.6-star rating on Capterra, though.

Features

• Customizable chat widget
• Canned responses
• Pre-chat surveys
• File sharing
• In-chat screen-sharing
• Post-chat survey
• Sneak-peeks
• Offline messaging
• Chat transfer
• Chat transcripts

Choosing the Right Live Chat Solution

With so many great customer support teams available at affordable prices on the market, choosing the best one for your needs can be difficult. However, from the seven options reviewed here, a small business would benefit from any of these choices.

When deciding, it is important to consider important factors, such as budget, the size of your business, and what your organizational requirements are. Research each option fully before you commit.

Conclusion

The features available from these seven great Chaport alternatives can propel your business to the next level. Live chat apps such as Chatway have already made a splash in the industry and with a free plan that gives you access to essential live chat features you can never go wrong giving it try. Such an addition would be great for your business. Click here to get started with Chatway today.